Senior Technical Services Specialist

Do you enjoy helping customers implement solutions that enhance their digital presence and improve customer engagement?

Are you looking for a new challenge in your career?

About the Business

A global leader in information and analytics, Elsevier helps researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

About our Team

The Academic Information Systems (AIS) organization provides customers in the Academic & Government segment with sophisticated Software-as-a-Service solutions to support the academic lifecycle and research management needs of universities, research organizations, funding and government agencies. The Senior Technical Services Specialist will join the AIS Technical Services Team, a global group of qualified professionals that help customers implement our solutions (Interfolio, Pure, Digital Commons) by delivering data and workflow integration services that ensure seamless data exchange and interoperability with existing platforms (e.g. HR, Finance, etc.) as well as with external data sources and services.

About the Role

The Sr Technical Services Specialist collaborates with the Technical Product Managers (in the AIS Technical Services Team) and the Software Engineering Team (in the Elsevier Technology Organization) to design, develop, deploy and operate data and workflow integrations for the AIS solutions.

Besides ensuring business continuity of existing integrations and delivering new ones, you will also contribute to improving the current set of technologies in use, to guarantee rapid development and deployment while meeting security, monitoring and compliance requirements. As a Sr member of the Technical Services Specialists team, you will help train junior members of the team.

Responsibilities:

• Responsible for configuring, deploying and running data and workflow integrations within the required Service Level Agreement.
• Collaborate with the Technical Product Management and Software Engineering teams to deliver reusable integration components and data flows in a multi-tenant, secure cloud integration infrastructure.
• Collaborate with the Technical Services Lead to develop the toolkit used by the team in their daily activities.
• Ensure that all the integration flows and migration processes are fully documented, to facilitate knowledge sharing, onboarding and business continuity.
• Foster a culture of continuous improvement in the team; help train junior members of the team.

Requirements:

• BS in computer science, engineering or equivalent practical experience.
• 7+ years of experience in similar roles.
• Strong skills in the following programming languages: SQL, Python (Java and Scala are a plus).
• Proficiency with REST and GraphQL APIs for integrating SaaS platforms
• Significant experience delivering ETL (Extraction, Transform, Loading) flows.
• Experience designing and optimizing relational databases.
• Knowledge of RDBMS such as PostgreSQL and Snowflake (NoSQL databases is a plus).
• Experience working with data technologies that power analytics – Spark, Databricks. (Data Science and AI expertise are a plus).
• Familiarity with integration platforms: Matillion, Airflow, Talend, MuleSoft and similar.
• Good experience with cloud solutions: AWS (Azure is a plus).
• Practical knowledge of Project Management and Agile methodologies.
• Good written and verbal communication skills. Ability to build relationships with stakeholders and the team.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you:

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Prepaid Medical/Dental Plan
• Gas Voucher
• Life Insurance
• Meal/Grocery Voucher

About the Business

A global leader in information and analytics, Elsevier helps researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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