Client Success Analyst, Data Management

Remote, British Columbia, Canada; Remote, Alberta, Canada; Remote, Manitoba, Canada; Oakville, Ontario, Canada

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TriMech Company

TriMech is your complete engineering resource, we specialize in providing SOLIDWORKS, 3DEXPERIENCE, 3D Printers, FEA tools and more. We supply software, hardware, services, to support every stage of product development, from initial sketch to...

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Posted 4 months ago

PROFILE

The Client Success Analyst, Data Management will provide comprehensive services to engineering, manufacturing, and product design clients to ensure they are successfully leveraging products purchased from TriMech.

DUTIES AND RESPONSIBILITIES

Assist clients in applying and troubleshooting SOLIDWORKS Data Management tools in their design/development, analysis, and manufacturing tasks
Ensure customers are successfully engaged and utilizing SOLIDWORKS PDM, Manage and related products through telephone, web, email, and onsite communication
Exercise of problem-solving skills and processes to assist our clients
Determining and setting priority levels on customer issues to ensure timely and effective responses
Obtaining relevant certifications in SOLIDWORKS PDM, and related products
Developing and writing articles for company newsletter, generating additional technical content including videos, blog posts and white papers, and determining or preparing documentation for technical skills for new SOLIDWORKS Data Management product releases
Extensive use of Oracle NetSuite and the SOLIDWORKS VRC
Limited travel only required for visiting clients on occasion to provide additional or escalated on-site support

REQUIREMENTS

Two years or more of Industry experience in the field of design, engineering, and/or manufacturing, (this can include years in school toward a degree in these fields)
Skills and Knowledge:
- Existing experience with 3D CAD modeling. SOLIDWORKS is preferred.

Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, in person and via electronics media internally and with clients

Forward-thinking troubleshooting skills and problem-solving abilities
Familiarity with various drafting standards and engineering practices
Understanding of vast manufacturing terminology and processes
Requires understanding of Microsoft Windows, PC hardware, and computer networking, as well as Microsoft SQL and various CAD modeling software
Work both independently and as part of a team is essential
Ability to manage multiple tasks and long-term projects
Associates or B.S. in Mechanical Engineering or similar is preferred