Senior AI/LLM Engineer

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

Your Role 

As a founding Senior AI/LLM Engineer on our innovative Mission Control team, you will play a pivotal role in shaping the technical direction of our products. Your solutions will transform Staffbase customers into strategic storytellers and help measure impact of their communications. You will drive the development of scalable, robust AI-enabled systems that redefine customer’s experiences.

Our environment

• Working with skilled and similar-minded professionals in a team that values diversity and inclusivity.
• We aim to create a flexible and agile work environment that promotes the well-being and work-life balance of our employees.
• We believe that team events during working hours play a vital role in building an exceptionally effective team, and we encourage them.
• We are enthusiastic about technology and committed to using it to improve the world.
• We follow the "You build it, you run it" approach and take pride in it.

What you’ll be doing 

• Build & Deploy AI Solutions: Build and maintain scalable, secure, and reliable AI/ML pipelines for processing large volumes of textual data. Work with orchestration tools (e.g., Dagster) to manage complex data workflows.
• Enhance & Optimize: Leverage APIs, vector databases, and prompt engineering to improve system performance and efficiency.
• Collaborate & Innovate: Work cross-functionally with product, design, and engineering teams to create user-centric, AI-driven solutions.
• Experiment & Learn: Run experiments, embrace fast failures, and iterate quickly for continuous product improvement.
• Mentor & Grow: Share knowledge, support team growth, and stay ahead of AI trends to drive innovation.

What you need to be successful

• 4+ years of experience in machine learning, NLP, recommendation systems, RAG, conversational agents or other AI-driven applications
• Experience working in a product team in a software development environment
• Proven experience leading ML projects, making strategic technical decisions, and mentoring engineers
• Experience building and deploying ML models in cloud environments, utilizing containerization and orchestration tools like Docker and Kubernetes
• Experience with MLOps best practices, model monitoring, and model versioning
• Good to have understanding of data engineering concepts and workflow
• Strong product-oriented thinking with a deep understanding of customer needs and domain-specific challenges. 
• Strong programming in and engineering skills, with the ability to design, build, and maintain scalable AI systems.
  
• Clear, effective communication skills, with the ability to translate complex AI concepts into practical, actionable solutions for cross-functional teams.
• Fluent in English, both written and spoken

What you'll get 

• Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan.
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560.
• Growth Budget - all employees get a yearly budget for external training of €1000, and one day off for growth per year (increase to two days in 2nd year).
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August to enjoy a summer break (Recharge Fridays). 
• Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation.
• Support - we’re offering a company pension scheme.
• Sports & Health - join our sport courses in the offices. The offices are equipped with fruits, drinks and snacks.
• Team Building - Regular team and office events including the yearly Staffbase Camp.
• Volunteers Day - you’ll get one day off per year for supporting a social project. 
• Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.