Operational Support Engineer

Overview

Man Group is one of the world’s largest active investment management firms, focused on delivering attractive performance and client portfolio solutions, and deploying the latest technology across our business to help ensure we stay at the forefront of our evolving industry. Across our investment managers, we provide long-only, alternative, and private markets products. 

We underpin this focus with our commitment to operating a socially aware and responsible business. 

About the Role 

Man Group develops and operates trading systems that make trillions of dollars of trades every year. To help support these systems, we have an open role in Sofia. This role will be part of a team that provides support for our trading estate. Monitoring production systems and working closely with business users and engineers to facilitate quick resolution to critical issues. In addition to supporting systems, you will also be responsible for the deployment of changes to the estate. This role will suit someone who is looking for a skilled, responsible position, where they will interact with many systems and support many users, gatekeeping our production areas from researchers, developers, and other users.

Technology and Business Skills 

This role covers a very wide range of skills and tools; we anticipate that applicants will need significant training in the role, thus our technical skills requirements are flexible. 

Essential

• Dedication to the responsibilities of the role; you must be willing and able to be a pragmatic but conscientious gatekeeper to our trading system
• Excellent communication skills; your colleagues will range from senior management to junior developers, operators, and external counterparties
• Attention to detail; you will be implementing a very wide rather of changes to the trading system across a variety of environments
• Willing to work on a rotating shift (details below)
• Good working knowledge of the Linux command line

Advantageous

• Previous Operations Support experience
• Familiarity with: ServiceNow, Git, Python, Moveit, Nagios/check_mk
• Jenkins/Airflow
• Ansible/Teraform

Shift work:
     Engineers in this role will rotate through a schedule covering Early/Float/Late shifts. Times are London Time (Sofia Time).
        Early: 06:30 (08:30) through 15:00 (17:00)
        Float: Office hours
        Late: 13:30 (15:30) through 22:00 (00:00)  

  The engineer on Early is responsible for any weekend work that might crop up that week - this is not usually more than a morning or afternoon on a Saturday, but rarely can be more demanding. This is compensated via overtime or Time Off In Leiu of Absence (TOIL). Due to the shift pattern, this is about one weekend in three.    Because we trade almost every week day of the year, non-Float shifts must work Bank Holidays and similar public holidays, for which you are entitled to either overtime or TOIL.

Benefits

• Central location in the business district (overlooking the St. Alexander Nevsky Cathedral) with easy access to transport and amenities.
• Hybrid working model
• Competitive compensation package
• 25 days holiday allowance
• Premium Health insurance
• Employee Assistance program
• Referral Bonus
• Additional days off for long service and volunteering
• Multisport card
• Opportunities for professional development including internal tech talks
• Conference attendance, and engagement with the open-source community.

Working Here 

Man Technology is a 500+ business unit, we foster a culture that is collaborative, transparent, and open. With a blame-free ethos. 

Working in Man Technology provides a unique opportunity to be part of a leading-edge team that is shaping the future of technology within the organisation. 

We offer a dynamic and innovative work environment where employees are empowered to drive technological advancements and make a significant impact. 

We are actively engaged with the broader technology community: 

• We host and sponsor London’s PyData meetups (https://bit.ly/2WlH8OE), Machine Learning Meetups and DEV.BG community events. 

• We open-source some of our technology. See github.com/man-group. 

• We regularly talk at leading industry conferences  

Our Culture, Values and Benefits at Man

Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter.

Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.

We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave.  Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact Peopleoperations@man.com.

Man Group is a global, technology-empowered active investment management firm focused on delivering alpha and portfolio solutions for clients. Headquartered in London, we manage $174.9 billion* and operate across multiple offices globally.

We invest across a diverse range of strategies and asset classes, with a mix of long only and alternative strategies run on a discretionary and quantitative basis, across liquid and private markets. Our investment teams work within Man Group’s single operating platform, enabling them to invest with a high degree of empowerment while benefiting from the collaboration, strength and resources of the entire firm. Our platform is underpinned by advanced technology, supporting our investment teams at every stage of their process, including alpha generation, portfolio management, trade execution and risk management.

Our clients and the millions of retirees and savers they represent are at the heart of everything we do. We form deep and long-lasting relationships and create tailored solutions to help meet their unique needs.

We are committed to creating a diverse and inclusive workplace where difference is celebrated and everyone has an equal opportunity to thrive, as well as giving back and contributing positively to our communities. For more information about Man Group’s global charitable efforts, and our diversity and inclusion initiatives, please visit: https://www.man.com/corporate-responsibility

Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com

* As at 30 September 2024. All investment management and advisory services are offered through the investment engines of Man AHL, Man Numeric, Man Discretionary, Man FRM, Man Varagon, Man Global Private Markets and Man Solutions.