AI Architect / 1

Company Description

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

• Flexible working hours.
• Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.

Attractive financial benefits:

• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Job Description

As an AI Architect you will be responsible for:

• Design and architect a scalable AI-powered Customer Care Platform using Azure AI services and Genesys Cloud on AWS.
• Integrate Natural Language Processing (NLP), Conversational AI, and Machine Learning to automate customer interactions.
• Select and implement Azure AI services (e.g., Azure OpenAI, Azure Cognitive Services, Bot Framework) and seamlessly connect them with Genesys Cloud.
• Define and implement a robust microservices architecture with a focus on performance, security and compliance.
• Work closely with DevOps teams to automate and scale the platform efficiently.
• Support the API strategy to ensure seamless integration with existing CRM and ERP systems.
• Monitor and continuously optimize AI models to improve customer interactions and service quality.

Qualifications

• Degree in Computer Science, Information Technology, or a related field.
• Several years of experience in architecting AI-driven cloud applications, ideally with Azure AI stack and AWS.
• Strong expertise in Conversational AI, NLP, and Machine Learning technologies.
• Experience with Genesys Cloud (e.g., routing, bot integration, voice & chat AI) on AWS is a plus.
• Solid understanding of microservices, Kubernetes, API management, and DevOps processes.
• Knowledge of data privacy and security in AI-powered systems.
• Strong communication skills and the ability to explain complex technical concepts clearly.

Additional Information

• Work is conducted in a hybrid system: 3 days a week from one of our office - Warsaw, Poznan or Lublin.