Senior Data Scientist

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

The Elastic Support Organization is dedicated to providing world class customer experiences through data-driven insights, automation, and innovation. We focus on improving telemetry, ticketing data, and advanced analytics to continuously improve support operations and customer outcomes. As part of our growing team, you will work closely with support professionals, data scientists, and product teams to drive actionable insights and business transformation.

If you are passionate about using data science to tackle real-world problems, uncover actionable insights, and influence strategic decisions, we’d love for you to join our team!

What You Will Be Doing:

• Analyze telemetry and ticketing data to identify trends, root causes, and opportunities for improvement.
• Build predictive models to forecast ticket volumes and enhance resolution efficiency.
• Develop automation-focused data science solutions, such as Auto Ops and in-product assistants.
• Design and maintain dashboards using Tableau to track support metrics, monitor performance, identify anomalies, and provide actionable insights.
• Partner with product, support, and engineering teams to address data gaps, understand business needs, and improve telemetry insights.
• Conduct root cause analyses to improve support processes and recommend impactful strategies.
• Collaborate with enterprise data scientists to develop models and visualizations aligned with business goals.
• Present findings clearly to technical and non-technical audiences, driving alignment and decision-making.

What You Bring Along:

• Bachelor’s degree in a relevant field (e.g., Computer Science, Data Science, Statistics, or similar) with 5+ years of experience, OR
• Master’s degree with 3+ years of experience in data science or a related role.
• Strong proficiency in Python for data analysis and model development.
• Experience with data visualization tools like Tableau, Looker, or Power BI.
• Expertise in querying and managing large datasets using BigQuery or other SQL-based tools.
• Familiarity with machine learning and statistical models, including predictive modeling and clustering techniques.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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