Business Analyst 2

The Microsoft Teams Data team's charter is to foster a data-driven culture to encourage and enable the entire organization to make more informed decisions through data. Our data and analytics team works closely with engineering, marketing, finance, and business leaders to identify opportunities for improving the customer experience and accelerate our business's growth in support of this mission. This is a unique opportunity to bring your knowledge of business strategy, enterprise software offerings, as well as your understanding of data analytics methods and best practices, to help Microsoft deliver the best experience possible for our customers and partners.  
 
We are a modern product and services organization, one of the largest business & consumer services on the planet, with over 300 million monthly active users. Business analysts on this team will be part of the broader data science team, and specific product teams focused on tangible and immediate business impact.  

We have a tremendous responsibility to our customers to help transform their organizations on how they facilitate collaboration within Teams. We use data to organize our backlogs. We empower our industry-leading design and user research teams to own the user experience of our product. We take a direct role in framing our business value directly to our customers and vibrant community of fans.   

Our team has people from a wide variety of backgrounds, identities, previous work histories, life experiences, and we are eager to maintain and grow that diversity. We believe it creates the best outcomes and is the source for creative collaborations between colleagues. 

We are looking for a Business Analyst 2 to join Microsoft Teams, driving innovative solutions for customers, including AI and other key investments. You will be responsible for determining the key metrics that matter for the business and operations and ensure that the organization has a shared understanding of the performance and trends, then generate recommendations to impact the business and strategy through these metrics. You are going to partner closely with data science and product management in helping drive decisions through data in our rhythm of business. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

• Develop metrics, design reports, dashboards for rhythm of business support, and increase the team’s agility for self-service insights. 
• Define key performance indicators, forecast trends, and develop data-driven frameworks that inform business priorities and investment decisions.
• Identify opportunities to use AI-powered solutions to answer business questions. 
• Monitor key business metrics, proactively flag unexpected metric movements and conduct deep dives to understand underlying root causes. 
• Apply a user experience design best practices to ensure data analysis is easily consumable through visualization, presentation, and storytelling. 
• Lead discussions interpreting results and connecting them to relevant business context. Provide actionable recommendations to optimize business investments in a way that can be repeated and scaled as needed. 
• Identify and automate common metrics and visualizations that speed up our decision-making. 
• Collaborate closely with other Microsoft Data Science and Data Engineering teams to deliver data-informed solutions to address the business's most essential needs. 

Qualifications

Required Qualifications: 

• Bachelor's Degree in Statistics, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 4+ years’ experience in data analysis and reporting, business intelligence, or business and financial analysis
  • OR Master's Degree in Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 2+ years’ experience in data analysis and reporting, business intelligence, or business and financial analysis
  • OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

Preferred Qualifications: 

• Bachelor's Degree in Statistics, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 6+ years’ experience in data analysis and reporting, business intelligence, or business and financial analysis
  • OR Master’s Degree in Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 4+ years experience in data analysis and reporting, business intelligence, or business and financial analysis
  • OR equivalent experience.
  • OR business and financial analysis.
• 2+ years leveraging passion for and understanding the need to deliver the right business impact by working with stakeholders to turn business problems into data analysis questions and unearthing deep insights from data.      
• Experience working on AI products, or on an online collaboration, video conference, or messaging product is a plus.  
• Have a track record of innovative thinking and problem-solving skills using Big Data.    
• Have the ability to deliver on ambiguous projects with incomplete data.    
• 2+ years experience with data visualization tools such as Power BI, Tableau, or Looker. 
• 2+ years experience with Python and/or R for statistical analysis and data modeling. 
• 2+ years experience utilizing SQL and Excel for data manipulation and analysis. 
• Ability to convince others of their ideas and communicate complex analysis & insights to a non-technical audience.    

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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