IT Data Analyst - System Access

Overview

At Houston Methodist, the Information Technology (IT) Data Analyst position is responsible for analysis, functional documentation, configuration, maintenance, testing, and support for business intelligence and analytics applications through upgrades, new releases, and optimization implementations. This position utilizes critical thinking, attention to detail, and effective communication skills. The IT Data Analyst position works collaboratively with teams and to consult with business area leads and analyze issues to generate solution recommendations. This position communicates effectively with technical and non-technical audiences and utilizes subject matter expertise in business intelligence (BI) with experience in business, healthcare and technology projects. The IT Data Analyst position actively supports, develops and advances Houston Methodist's Business Intelligence applications. This position participates in requirements gathering sessions to understand and document complex business needs, monitors development progress, conducts quality assurance exercises, ensures deliverables are met, and manages expectations.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Communicates (oral and written) effectively with customers, vendors, colleagues, and management about services, contact information, system availability, and information.

• Partners with customers to gather requirements using various methods such as Agile and RAD design and development in conjunction with developers to document business case/ scope/ plan, business/functional requirements; including specifications for package solutions, and/or software development.

• Implements projects, performs development, testing and resolves issues with customers and vendors, making changes and corrections as needed; and coordinating communication of changes to customers.

• Assists more senior team members with user education of business intelligence applications and helps ensure access to data with the goal of reduced reliance on technical specialists in order to obtain data.

SERVICE ESSENTIAL FUNCTIONS

• Gathers and documents requirements, business rules, source to target mapping, metadata capture and decomposes high-level business and user requirements into complete, concise and consistent functional requirements suitable for use by the developer.

• Assists in the design and development of reports, dashboards, and user presentations using Business Intelligence tools including Oracle BI, SAP Business Objects, Epic Caboodle, Tableau and Epic Slicer Dicer.

• Assists with messaging to customers and management on plans for issue resolution, status updates and their effect on the department to customers. Partners with the Project Management Office to support all phases of project implementation.

• Participates in managing and resolving major system outages, disaster management and change control.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures all reported data and information are accurate, consistent, relevant and timely.

• Maintains the quality and integrity of data collected for decision making and works with the other areas of the organization to ensure consistent reporting of information.

• Performs required quality and profiling activities on the data to ensure information delivered from BI solutions is defect free and of high quality. Develops detailed system test plans, execute system test cases and provide issue tracking and consolidation. Participates in a coordinated User Acceptance Test (UAT) effort.

FINANCE ESSENTIAL FUNCTIONS

• Practices good time management, good assessment in professional decision making, and management reporting skills to recommend problem resolution, technical analyses, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.

• Helps minimize excess cost(s) by assisting and recommending solutions in achieving organizational objectives.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Proposes solutions to facilitate constructive discussion and fosters an environment that encourages innovation, continuous improvement and growth within the team to arrive at the most optimal solution.

• Uses internal and external resources to stay up to date with new Analytics technologies and trends.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION

• Bachelor's degree in Computer Science, Business Administration, Health Administration, or related discipline

WORK EXPERIENCE

• Three years experience as business analyst on Business Intelligence projects performing requirement gathering and documentation including working with information technology teams on development projects using Business Intelligence tools and technologies such as Microsoft SQL Server, SAP Business objects, Oracle BI, EPIC Caboodle, EPIC SlicerDicer and Tableau

• Experience in the healthcare industry preferred

• Experience integrating new and existing clinical database environments preferred

License/Certification

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KSA/ Supplemental Data

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Strong oral and written communication, listening, facilitation and observational skills

• Strong analytical and consultative skills including the ability to identify true needs and requirements

• Knowledge of EPIC clinical and financial modules in a hospital environment preferred

• Ability to work with a vast array of information gathered during elicitation and analysis and adjust to changing information and priorities

• Strong teamwork skills including the ability to negotiate priorities and to resolve conflicts among customers, technologists, and management

• Ability to represent requirements information in graphical forms that augment textual representations in natural language

• Ability to balance theory and practical reality in data warehousing methods/approaches

• Ability to evaluate, prioritize and problem solve a variety and multiplicity of tasks and ensure timely and accurate completion

• Ability to work independently and take initiative

• General knowledge of health care operations desired, knowledge and appreciation of business concepts and requirements as applicable to a large academic, research, and/or healthcare facility preferred

• Understanding of BI data warehousing and concepts, tools functions and features

• Knowledge of database architecture including some knowledge of SQL and relational and multi-dimensional database structures and schemas

• Strong project management technical skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) Yes

ON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL****Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Company Profile

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

 

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.