Senior Software Engineer - Intelligent Automation

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

We’re on a mission to revolutionize contact center agent workflows through intelligent automation. As a Senior Software Engineer, you will build AI-powered automation infrastructure that can see, think, and act—leveraging computer vision, LLMs, and browser automation to streamline agent tasks. This is a unique opportunity to shape a next-gen AI platform, applying cutting-edge LLM, GenAI, and automation technologies to drive efficiency in customer service operations.

Responsibilities:

• Design and develop AI-powered workflow automation that interacts with screen or web components, mimicking human actions in digital environments.
• Build and deploy scalable, high-performance AI/ML systems that support real-time intelligent decision-making.
• Work across the full stack, integrating backend services, AI models, and frontend automation.
• Collaborate with product managers, machine learning engineers, and other cross-functional teams to define, prototype, and implement AI-driven agent workflows.

Qualifications We Value:

• 3+ years of experience in software development, with a focus on AI-powered workflow automation, full-stack engineering.
• Strong proficiency in Python, Go, and experience with ML/NLP frameworks like PyTorch, TensorFlow, or Hugging Face Transformers.
• Solid understanding of software engineering principles, data structures, algorithms, and scalable architecture.
• Hands-on experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Bonus: Familiarity with computer vision, RPA (Robotic Process Automation), or browser automation tools to enable intelligent screen interactions.

Perks & Benefits:

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees 
• PTO: 3 weeks in Canada 

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai