Director, Analytics & Reporting, CAM

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing 

Reporting to Senior Director, Business Integration, as a Director, Business Analytics will provide leadership, guidance and deliver insightful analytics and use automated tools to enable the business to make valuable business decisions. By developing short and long-term plans that addresses the needs of Client Account Management team, internal stakeholders and external partners, the Director will support the implementation of collection models, strategies, build platforms that enable us to manage accounts and optimize the risk/reward trade-off. This includes optimizing the use of leading-edge tools with advanced analytical techniques including AI and Machine Learning models where applicable.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Analytics - Monitor and analyze champion/challenger and segment performance via data queries, observation, and front-line staff feedback. Create analytical queries to segment clients into different groups to create targeted strategies. Conduct appropriate regression analysis to understand what variables are most predictive of contact success as well as desired outcome from contact.
• Innovation and Results Driven Business Insights - Develop a 1–3-year roadmap for business analytics strategies and tools ensuring alignment with the collection account management approach across products. Direct the execution of analysis, modeling and reporting of CAM performance data to support continuous improvement and opportunity identification.  Ensure the accuracy, integrity, and interpretation of all data analysis output provided by the team in support of risk strategy design. Continuously challenge and improve collection strategy through analysis of customer behavior data and sophisticated statistical/data mining techniques. Deliver comprehensive recommendations/proposals to management including executives and business leaders.
• People Leadership - Building capabilities that position CIBC to manage collections risk and optimize return through sophisticated analytics. Foster and promote an environment of collaboration, inspiring others to perform by being an effective role model and championing CIBC’s mission, vision and values; Hiring the right talent in the right roles to align individual capabilities with job requirements and business unit goals.
• Engagement and Communication - Build and maintain effective cross functional relationships with other CIBC business partners to facilitate effective design and delivery of reporting and analytics tools and strategies. Provide collection & credit risk management expertise, guidance and counsel to business partners both internal and external. Maintain industry knowledge of leading-edge risk management tools and practices by developing productive relationships with leading industry vendors.

Who You Are

• A graduate degree in business, Math, Statistics, MBA or 5 or more years of practical experience in retail credit or collection risk management.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• Methodologies of credit risk management. Strong knowledge of the concepts, principles and methodologies of credit risk management are required to perform the function of the job successfully.
• Tools and technologies. Working knowledge of tools and technologies such as SQL, Alteryx, Tableau, Power Bi, Power Automate, SAS & Python, Artificial Intelligence & Machine Learning tools.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You can demonstrate experience and knowledge of marketing practices and targeted communications evidenced by; experience with running champion/challenger strategies on communication channels and Marketing industry knowledge.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

AI Concepts, Analytics Implementation, Analytics Insights, Applied Analytics, Artificial Intelligence (AI), Artificial Intelligence Ethics, Big Data Analytics, Business Operations, Generative AI, Leadership, Machine Learning, Machine Programming, Mentoring Staff, People Management, Performance Analytics, Process Improvements, SAS Analytics, Strategic Initiative Management, Strategy Analytics, Technical Knowledge