Associate Product Manager, Agent AI - (Logistics, Service)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are looking for a highly motivated Associate Product Manager to join our Logistics Service team, where our mission is to increase loyalty through amazing service experiences. If you are a creative problem solver who is hungry for a new adventure, then an international workplace is waiting for you in the heart of Berlin!

As an Associate Product Manager in our team, you will support the development of high-impact products that shape the future service experiences we offer to millions of customers, riders and vendors across Delivery Hero’s 70+ markets.  You’ll work daily with stakeholders across the global footprint and become the expert on the GenAI and ML models that can be utilized to reduce redundant workload for Agents.

• Become an expert on how Service Agents solve contacts and drive product discoveries to identify opportunities to improve or automate Agent processes with technology 

• Support the scale up of our AI-powered guided assistance for Agents, directly increasing agent productivity and service quality 

• Collaborate & align requirements with local stakeholders across the Delivery Hero network 

• Partner with engineering, data science, UX/UI, operations, analytics and other cross-functional stakeholders to bring new Agent and Operations features to our products.  

• Become an expert on Agent Service and Agent tooling 

• Define and monitor KPIs to measure product success and drive the impact of strategic goals

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

Qualifications

• 2+ years of experience in Product Management, Product Operations, Product Support or a related field.
• Very comfortable working with data - able to perform sanity checks on data quality, use data to validate/invalidate risks and tell a story.
• Ability to learn fast and work in a fast-paced, globally distributed environment with multiple stakeholders.
• Excellent communication skills and the ability to translate business needs into product requirements.
• Experimentation with GenAI to solve business problems or integration into previous product solutions
• A commitment to continuous improvements, a sense of ownership, solution and growth-oriented mindset.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.