Sr. Machine Learning Engineer

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity
The Adobe Document Cloud AI & Innovation Team is looking for an
experienced Machine Learning Engineer to drive a new and exciting focus
area: using AI and ML to transform customer experiences! In this exciting
role, you will use your AI/ML expertise to deeply understand how customers
use our products and improve their journey.
 The Adobe Document Cloud powers the world’s most widely used digital
document experiences, including Adobe Acrobat, which is installed on over
a billion devices and opens billions of PDFs annually. Our ecosystem extends
to Adobe Sign, Document Cloud Platform, and Adobe Scan. With the recent
release of the Acrobat AI Assistant, we are leading the way in incorporating
sophisticated insights into our products to improve user experiences.
This is a unique opportunity to join a fast-moving team focused on applying
AI/ML to refine, optimize, and enhance the way customers engage with
digital documents. Your work will directly influence product decisions and
shape the future of intelligent document workflows.
 What You'll Do
As a Senior Machine Learning Engineer, you will play a critical role in
applying AI/ML to understand customer interactions, uncover insights, and
drive critical product decisions that enhance our users’ experience across
Adobe’s document ecosystem.
 You will:

• Design and lead initiatives aimed at improving customer interactions and engagement with Adobe Document Cloud products.
• Develop AI-powered insights to help product teams make data-driven decisions that enhance usability and retention.
• Build and deploy ML models that analyze user interactions.
• Collaborate closely with multiple teams (Product, Engineering, UX, and Data Science) to find opportunities where AI can enhance customer experience
• Optimize and scale AI/ML solutions across mobile, cloud, and desktop environments. Facilitate technology transfer between Adobe Research and Document Cloud, ensuring that innovative AI advancements translate into real-world impact.

This role is a mix of hands-on technical implementation and strategic leadership, offering the chance to work on high-visibility projects with ample room for innovation and creativity.
 What We’re Looking For:

• 5+ years of industry experience in applying AI/ML to real-world products, with a focus on customer experience and engagement.
• Strong understanding of product development and a passion for crafting innovative solutions that have a direct impact on users.
• Expertise in Generative AI, Python, and Python-based ML/DL frameworks
• Excellent coding, data analysis, and problem-solving skills with a strong foundation in data structures and algorithms.
• Solid foundation in statistical analysis and data analysis techniques.
• Experience with ML Ops and deploying AI models at scale. Familiarity with ML services is a plus.
• Strong communication and collaboration skills, with the ability to work across subject areas and drive critical initiatives.
• Master’s or PhD in Computer Science or a related field (or equivalent industry experience).

Why Join Us?

• Drive a new AI-powered business focus—shape how AI enhances customer experience at scale.
• Work on industry-leading AI innovations like the newly launched Acrobat AI Assistant.
• Be part of a fast-moving, diverse team at the intersection of AI, customer experience, and product innovation.
• Make an impact—your work will reach millions of users worldwide.

If you're passionate about using AI to transform customer experience and
eager to work on high-visibility projects that push the boundaries of what's
possible, we'd love to hear from you

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least 12:01 AM Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $142,700 -- $257,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

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Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.