Product Owner

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the team

The company’s industry-leading investments in AI and ML underpin Syncron’s cloud native Connected Service Experience (CSX) platform. The platform’s cloud native and service-oriented architecture enables Syncron’s customers to integrate the right solution to fit their needs, whether that is parts planning, price optimization, warranty and supplier recovery management, or field service management.

Powerful AI and ML capabilities empower decision makers to drive superior outcomes at every step of the service lifecycle.

The world’s top brands trust Syncron, making it the largest privately-owned global leader in intelligent SLM SaaS solutions. Syncron raised a growth investment from Summit Partners in October 2018. In August 2021 they closed their first acquisition with Mize, whose industry-leading services products will augment Syncron’s product portfolio to create the industry's only Connected Service platform focused exclusively on the aftermarket

About the role

Syncron is looking for a Product Owner to drive innovation and growth within its Service Management product portfolio. As the company scales to support customers transitioning to equipment-as-a-service business models, this role will play a critical part in shaping the platform’s evolution. Reporting to the Product Manager in the Service Fulfillment area, the Product Owner will collaborate closely with cross-functional teams to deliver impactful solutions that enhance service operations and customer experience.

What would you do?

• 3-4 years of experience as a Product Owner or in a similar role within a B2B SaaS environment.
• Deep customer empathy with a passion for understanding and solving real-world challenges.
• Hands-on experience working in Agile development methodologies (Scrum, Kanban).
• Proficiency in writing clear and concise user stories, acceptance criteria, and product documentation.
• Excellent communication skills with the ability to influence stakeholders and collaborate cross-functionally.
• Experience working with JIRA, Confluence, or similar product management tools.
• Strong analytical mindset and problem-solving skills to drive data-informed decisions.
• Understanding of API integrations and technical feasibility constraints.

Who you are? / What we expect:

           Customer-Centric Product Development:

• Be the voice of the customer—deeply understand their challenges, workflows, and goals.
• Continuously evaluate the product’s impact on end users and drive improvements that make their lives easier.
• Define success metrics for features and track their real-world impact on customer operations.
  Product Strategy & Execution:
• Work closely with the product manager, product stakeholders throughout the organization and beyond.
• Collaborate with the Product Manager to define the roadmap and priorities for the product.
• Translate business goals into clear product requirements and user stories.
• Work closely with engineering, design, and stakeholders to ensure timely delivery of features.
• Communicate effectively with the development team, providing information about the roadmap, business priorities, and feedback from the stakeholders.
• Establish and track key performance indicators (KPIs).

      Backlog Management:

• Own and maintain the product backlog, ensuring user stories are well-defined and prioritized.
• Define acceptance criteria and work closely with the development team to ensure high-quality releases.
• Continuously refine and iterate on backlog items based on feedback and business priorities.

    Stakeholder & Customer Engagement:

• Gather and analyze customer feedback, pain points, and market trends to drive product improvements.
• Partner with sales, customer success, and operations teams to understand business needs and align product development.
• Act as the voice of the customer, ensuring the product delivers measurable business value.
• Create and deliver product demos for internal teams and external stakeholders, showcasing the impact of new features.
• Partner with concerned teams to track feature adoption and continuously improve product performance.

       Agile & Cross-Functional Collaboration:

• Facilitate sprint planning, backlog grooming, and review meetings with the development team.
• Work in an Agile/Scrum environment to deliver incremental value.
• Support go-to-market teams with feature documentation, training, and customer enablement.

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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