Site Reliability Engineer

We’re looking for a Site Reliability Engineer (SRE) committed to systems engineering, software development, and a passion for quality to envision, design, and deliver Office 365 (O365) Enterprise Cloud service offerings.  

Team Overview: Within the vast framework of M365 Office Engineering Direct (OED), our SRE team is instrumental to the success of Exchange Online. With the service spanning hundreds of components, our goal is clear: ensure unmatched service availability and continually elevate user satisfaction.  

What We Do & Our Impact: Our approach is layered and precise. By implementing proactive engineering solutions, we identify and tackle incidents head-on, ensuring limited disruptions. Monitoring, both comprehensive and nuanced, remains our cornerstone, adeptly capturing anomalies beyond the scope of conventional systems. As swift diagnostics steer our course, we channel our efforts towards automation, efficiently managing the incident lifecycle from detection to resolution. Additionally, with a commitment rooted in understanding our users, we meticulously prioritize and execute Design Change Requests, ensuring Exchange Online's evolution aligns with user expectations.  

The Future – ArtificiaI Intelligence (AI) & Machine Learning (ML) in Focus: As we look to the horizon, the fusion of AI and ML with our SRE practices beckons a transformative era for Exchange Online. We are in the early stages of integrating predictive analytics to anticipate issues before they manifest, allowing us to stay a step ahead. Customized ML models are being developed to intelligently sift through vast data lakes, identifying patterns and correlations previously overlooked. Our journey with AI and ML is not just about enhancement; it's about redefining reliability, precision, and the user experience in the M365 suite.  

Relocation is unavailable for this role.

This role requires Eastern Standard Time working hours.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Develops and tests basic changes to optimize code and improve the observability, reliability and operability of a defined range of platform, system, or product components or features with direction from other engineers.

• Supports ongoing engagements with product engineering teams by participating in code/design reviews, regular meetings, on-call rotations, and incident responses throughout product development and operations cycles; draws insights from engagements with product engineering teams and basic analyses of telemetry data to propose potential improvements to code and designs for a defined set of product components or features with guidance from other engineers.

• Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting basic issues, and deploying appropriate fixes to resolve root cause(s); alerts product teams or owners to major customer impacting issues and escalates the resolution of complex issues and/or those affecting multiple components or features to other engineers as needed. Shares details related to incidents and their resolution through post-mortem reports and during regular review meetings.

• Implements simple configuration and data changes across a predefined range of product components or features with guidance from other engineers to develop an understanding of how configurations, binaries, and data can be managed using code, tooling, and automation.

• Uses existing tools to troubleshoot problems or flaws affecting the availability, reliability, performance, and/or efficiency of components or features with guidance from other engineers. Suggests potential solutions to resolve and prevent recurring issues and brings them to the attention of other engineers or team leads.

• Develops an understanding of key learnings, insights, and best practices that can be applied to improve system, platform, and/or product development and operations by participating in code/design reviews, incident drills and debriefs, and regular meetings, as well interactions with more experienced Site Reliability Engineers (SREs) and members of product engineering teams.

• Develops an understanding of how to safely and reliably manage changes in production by using existing tools and automation to enable product engineering teams implement changes across a defined range of components or features, with direction from other engineers.

• Develops an understanding of the code, features, and operations of specific products at scale as required to contribute to incremental improvements in product availability, reliability, efficiency, observability, and/or performance; participates in on-boarding, code/design reviews, and regular meetings with the engineering teams that develop and/or manage those products.

• Develops a foundational understanding of distributed systems design, interactions between cloud technology layers and components, basic dependencies at scale, and the code that defines infrastructures. Can contribute to the code base the defines components or features of systems or cloud technologies to improve the reliability and operability of supported products, with direction with other engineers.

Qualifications

Required Qualifications: 

• 3+ years technical experience in software engineering, network engineering, or systems administration
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field.
• Must be willing to work during Eastern Standard Time (EST) work hours

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 4+ years technical experience in software engineering, network engineering, or systems administration
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in software engineering, network engineering, or systems administration
  • OR Master's Degree in Computer Science, Information Technology, or related field.
• 1+ year(s) experience in software development using languages like C#, Python, Go, Java, or similar.
• Familiarity in one or more cloud environments like Azure, AWS, and GCP. 

Site Reliability Engineering IC2 - The typical base pay range for this role across the U.S. is USD $81,900 - $160,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,600 - $174,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until April 01, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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