AVP, Acquisition Fraud Strategy (L10)

Job Description:

Role Title: AVP, Acquisition Fraud Strategy (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for 2024, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recovery – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with the executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose:

AVP, Acquisition Fraud Strategy will have the opportunity to work as an IC with the Payment Fraud strategy team within Acquisition Fraud Strategy and will assume ownership of payment fraud strategy development efforts. Lead/support analytical projects, design analysis plan and formulate recommendations. Work directly with other fraud team members, PCM’s and senior leaders to establish strategy direction for each client. Work closely with implementation team to ensure strategy is working as intended. Work across functionally to ensure strategy is approved and meeting compliance requirements.

Key Responsibilities:

• Develop, implement, monitor performance tracking of payment fraud strategies that minimize SYF and client’s fraud risk

• Drive enhanced strategy using champion/challenger learnings to reduce fraud and improve customer experience

• Complete required strategy documentation and meet audit standard

• Work closely with implementation team to ensure strategy is implemented correctly through pre and post implementation validation

• Support new clients onboarding, evaluate and provide recommendation on new tools and process

• Coordinate and communicate on a frequent basis with cross-functional team members

• Provide support to other team members

• Meet assigned deadlines and perform tasks as assigned

• Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• Bachelor's degree with quantitative underpinning (i.e., Risk, Economics, Finance, Mathematics,  Statistics, Engineering) with minimum 4 & above years' in building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a degree 6 & above years' of relevant experience in an analytical/quantitative role related to consumer lending.

• 2+ years of experience working with statistical tools such as SAS, Python, Tableau. 

• Expert level proficiency with Excel 

• 2+ years of experience in retail, business, installment loans, or private label credit.

• Excellent temperament and ability to work through uncertainty, collaborate respectfully across functions & teams, and find solutions to issues 

Desired Skills/Knowledge:

• Strong communications, problem solving skills & attention to detail

• Ability to multitask and perform in a fast paced environment

• Demonstrated problem solving and critical thinking skills.

• International fraud/consumer finance experience a plus.

• Experience with Fiserve, Genasys, Surveyor and Edison platform a plus.

• Experience with CDCI, PDR and CLBP2 database a plus.

• Proven ability to work with data sources, data warehouses and database tools.

• Proven ability to successfully manage and implement projects on time & on budget.

• Proven ability to communicate with all levels of employees, management and clients.

Eligibility Criteria:

• Bachelor's degree with quantitative underpinning (i.e., Risk, Economics, Finance, Mathematics,  Statistics, Engineering) with minimum 4 & above years' in building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a degree 6 & above years' of relevant experience in an analytical/quantitative role related to consumer lending.

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. 

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal)

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L8+ Employees can apply

Level / Grade : 10

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