Services Program Manager, Data Governance - VP

Services is a global leader in cash management, cards, and trade solutions. We serve financial institutions, public sector entities, and corporate clients in over 100 countries. Our award-winning team is known for its innovation and commitment to delivering exceptional client experiences.

As a Services Program Manager, you will play a crucial role in driving the successful delivery of regulatory and transformative programs. You will be a key member of the global Services COO (Chief Operating Office) team, reporting to the Services Core Program Management Lead. Your primary focus will be on the execution of the Data Program, collaborating with stakeholders across multiple business areas, including Product, Operational Risk & Controls, and Operations & Technology.

This is an opportunity to:

• Contribute to the strategic direction and successful execution of COO Services remediation efforts.

• Develop relationships with senior stakeholders across multiple countries, products, and control functions.

• Gain exposure across the Services business and participate in regional/global forums.

Responsibilities:

• Plan, execute, and manage day-to-day activities for assigned programs.

• Collaborate with Program/Project Managers across programs to manage dependencies and deliverables.

• Engage and manage stakeholders, ensuring their understanding of program scope, schedule, milestones, and deliverables.

• Develop, maintain, and track project plans, including key milestones and tasks.

• Provide regular status reporting, communicate next steps and dependencies, and document decisions and changes.

• Collaborate with cross-functional teams to assess and mitigate risks and issues.

• Ensure adherence to program processes, procedures, methods, controls, and standards.

• Coordinate updates and maintain business-mandated Project Management Tools.

Qualifications:

• Bachelor's degree

• 6+ years of experience in Program/Project Management or PMO, working on large-scale, regulatory, or transformative cross-functional programs/projects.

• Strong understanding of the financial services industry.

• Experience working in global and virtual teams.

• Knowledge of Services products and Services preferred.

• Experience with data transformation initiatives preferred.

• PMP certification highly preferred.

You are a strong candidate if you possess:

• Refined Program/Project Management skills.

• Strong procedural orientation.

• Excellent verbal and written communication skills.

• Proven ability to manage competing priorities and deliver high-quality work under tight deadlines.

• Exceptional interpersonal, problem-solving, teamwork, and analytical skills.

• Ability to navigate complex, matrixed organizations and thrive in ambiguous environments.

• Collaborative, team-oriented approach with a willingness to challenge norms.

• Self-starter mentality with a commitment to high standards.

• Advanced proficiency in Microsoft Office Suite (PowerPoint, Excel, SharePoint, Project).

• Experience with Jira and Confluence preferred.

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Job Family Group:

Research

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Job Family:

Research Product

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Mar 26, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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