Development Integration Engineer | Assisted Channels @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

As a Development Integration Engineer you will play an important role in developing and integrating solutions with local systems and global platforms for ING customers like voice, video, chat and chatbot.

This role covers both coding skills and integration activities related to the CC2.0 global ING platform (multi-tenant, multi-channel) built on a combination of vendor solutions and custom ING APIs.

You’ll join an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and delivery that goes into creating high quality software components and new products for our Contact Center teams, enhancing efficiency, ensuring compliance and maintaining a customer-first approach.

Your day to day

• Working Agile with a continuous improvement mindset in a cross-functional international environment to understand customer and business needs
• Maintain and develop new programs and call/chat flows according to a set of coding & security standards, using our internal Scala based DLS framework (eg.: routing specific calls to an agent based on specific rules)
• Define and develop new APIs for business purpose integrations
• Integrate call and chat flows with our in-house build Virtual Assistant API – AI engine of the CC2.0 platform
• Integrate business logic with Twilio services (e.g. TwiML for Programable Voice/Chat) or Google Cloud Platform (Google Dialog Flow CX)
• Taking care of networking & infrastructure deployments (firewalls, connections etc)
• Develop and maintain CI/CD pipelines through Azure DevOps to automate the deployments where possible
• Write object-oriented, clean, and maintainable code and keep the technical documentation up to date with new/ changed technical design details during implementation
• Provide technical insight and actively participate in feature analysis and estimations
• Troubleshoot issues and solve problems, identify potential process improvement areas, acting as 3rd line support; develop fixes and procedures for 2nd line support
• Collaborate with multiple stakeholders, customer journeys, data scientists, machine learning engineers, cloud engineers to be able to seamless integrate chatbots into existing systems and platforms (Google Cloud Platform, Virtual Assistant API, Twilio, other ING APIs custom built for orchestration, compliance and security)
• Anticipate and manage security risks in a sensible environment as the banking industry

What you bring to the team

• Master’s degree in mathematics, Economics, Computer Science, Information Management, Engineering, Statistics or alike with 2-3 years of relevant experience
• A desire to learn new technologies and evolve with an ever-changing industry
• Proven ability to write well-engineered code (using languages such as: Scala, Java or Python)
• Minimum basic knowledge in developing RESTful APIs including authentication methods and knowledge of Restful API design patterns
• Interact with Low code/ no code solution capabilities (Machine Learning, API design and development)
• Unnegotiable: Experience with version control systems (Git) and with CI/CD delivery tools (we use Azure)
• Research, recommend and implement tools as needed with the goal of increasing automation
• Excellent technical documentation skills, accurate in documenting and following procedures
• Very good communication skills and a great team player, highly motivated, self-drive
• To be capable to take decisions at tactical level and therefore build a trusted relationship with your squad members and cross-functional teams within ING group
• Professional working language proficiency in English.

Nice to have

• Experience in building virtual assistants on a cloud platform (Google Dialog Flow CX) or previous work on Twilio integrations is a strong plus
• Experience with AI/ML concepts (NLP, NLU) required for conversational AI (chatbots/ voicebots)
• Experience in intent engineering improvement is a plus.

What we offer

• Impactful work in a fun and collaborative environment;
• Open-concept offices designed for both team work and relaxation;
• Corporate events and social gatherings;
• Hybrid way of working with flexible working schedule and short week options;
• Monthly budget on Benefit platform;
• Extra annual leave days depending on the total length of working experience;
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.