Analyst, Data Operations

Overview

Analyst executes the more complex tasks on the processing and hosting modules of the EDRM framework; complexities arising because of unusual data-types or sheer size of ediscovery Projects. This role is a custodian of the tacit knowledge required in Data Operations team. Senior analysts, with their years of experience, play a pivotal role in developing junior associates and analysts.

Responsibilities

• Ensure Operations activity progresses as scheduled and required for the eDiscovery projects
• Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift
• Support managers by providing project status and issue reporting as required
• Provide regular project status and issues updates to Operations management team (Global)
• Delegate tasks across Operations shifts as required to maintain consistent level of service
• Perform duties of a shift lead from time to time – including proactive queue management, quality control & resource management
• Modify and execute complex SQL queries and data file management tasks
• Track and record project workflow and milestones as required
• Use various ESI discovery data processing platforms to extract text and metadata from electronic documents
• Use multiple products & techniques to handle issues with electronic documents tiffing/imaging processes
• Troubleshoot issues that may occur during data loading into hosting platform for review
• Support Project Management by assisting with document searching and tagging in hosted databases
• Prepare client data deliverables (including exception reports, delivery reports, execute custom tasks etc.)
• Determine the most effective and efficient way to complete tasks and meet client expectations with available resources
• Trouble-shoot and resolve issues prior to escalation to Operations management and/or engineering
• Perform quality control of work product including production QCs, metadata population checks etc.
• Provide formal class room based training to other team members on E-discovery applications and concepts
• Participate in regular policy and procedure review meetings with other team members
• Assist Operations management with various administrative tasks (e.g., scheduling)
• Coordinate with other E-discovery teams (Collections, Forensics, Application Support, Quality Control, Engineering, and PMs) to appropriately plan engagements to meet client deliverables/timelines, resolve specific issues, and improve overall quality and efficiency
• Assist Operations management with planning and documentation of Operations policy and processes
• Conduct and participate in knowledge sharing sessions organized by Operations team from time to time
• Get certified with industry leading certificates like RCA, Nuix Master, six sigma etc.

Qualifications

• Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.)
• 1-4 years of related E-Discovery or strong database/scripting experience
• Experience working under tight deadlines in fast-paced data production environments
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office)
• Knowledge of general database, networking, and file-systems concepts
• Experience with several of the following preferred: SQL, Visual Basic/VB Script, MS-Access, Advanced text editors and MS-Office
• Ability to perform troubleshooting and learn customized proprietary software
• Intermediate to advanced knowledge of several ESI data processing platforms (e.g., Nuix, Venio, ECapture, Attenex Workbench, LAW, TRUE, Autonomy, Clearwell, Stratify, etc.)
• E-discovery products’ certifications are an added advantage
• Intermediate to advanced knowledge of several ESI data hosting platforms (e.g., Concordance, Relativity, Introspect, Ominx, Catalyst, Attenex DocMapper, etc.)
• Ability to read and interpret quality rules, operating and maintenance instructions, and procedure manuals

Work timing:

• Rotating Shifts: 6 AM - 3 PM, 2 PM – 11 PM, 9 PM – 6 AM (timings may vary depending on business requirement)
• Permanent Shift: 9 PM – 6 AM