Business Analyst

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Job description

We are looking for a Supply Business Analyst to join our Global Delivery Operations team and play a pivotal role in shaping the future of courier supply. In this position, you will support our relentless pursuit of operational excellence across all regions by delivering data-driven insights that optimize how our pool of couriers functions. Your work will directly impact platform quality for our users by enhancing courier onboarding, activation, retention, and overall supply performance.

You’ll collaborate closely with dedicated analytics and product teams, leveraging market context to drive impactful decisions. If you’re passionate about using data to solve complex challenges and thrive in a fast-paced, results-oriented environment, this is the role for you!

What you’ll do

• Analyze and improve all aspects of courier supply operations, including onboarding processes, courier activation, and retention strategies.
• Conduct ad hoc analyses to address immediate operational needs while also contributing to larger, cross-functional projects that build the foundation for the future of supply.
• Use data-driven insights to enhance operational efficiency and platform quality across regions.
• Partner with analytics, product, and other operational teams to align on goals and execute initiatives.
• Leverage tools like SQL, Python and machine learning models to uncover trends and opportunities.
• Explore and implement AI-driven solutions to streamline day-to-day workflows and decision-making.
• Communicate findings and recommendations effectively to stakeholders at all levels.

What we’re looking for

• A results-driven mindset with a sense of urgency
• A strong analytical foundation: terms like regression, SQL, Python, or ML models excite rather than intimidate you
• Understanding of causal inference and statistical concepts such as p-values
• Comfort tackling both quick, tactical analyses and strategic, long-term projects.
• Curiosity and enthusiasm for leveraging AI to enhance your work.
• Experience with or willingness to learn and use BI tools like Looker
• Collaborative spirit and the ability to thrive in a cross-functional, dynamic environment.
• Bonus: Background in operations research and optimization. Familiarity with supply chain, logistics, or marketplace operations.

Why join us?

At Wolt, the Global Delivery Operations team is at the heart of ensuring a seamless experience for our users and couriers alike. You’ll have the opportunity to influence how we scale and optimize our courier network globally, working alongside talented teams in analytics, product, and beyond. If you’re ready to make an impact with data and innovation, we’d love to hear from you!

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.