Sr. Associate I, Customer Service Support (Master Data Management - Japanese Speaker)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon

POSITION OVERVIEW:

The Customer and Pricing Master Data Administrator manages customer data and the pricing process in SAP and SFDC ensuring business support as well as data consistency and completeness through appropriate updating and standardization of data. Person on this position coordinates activities with other departments e.g. sales representatives and the back office, ensuring high level of quality data creation and maintenance in a quick and effective manner, consistent across the organization and with global standards.

KEY RESPONSIBILITIES:

• Create and maintain customer accounts and all the relative attributes in SAP system and Salesforce(SFDC), enabling quick and efficient execution of sales transactions.

• Updates customer master and price master data in SAP by ensuring that the accuracy of the provided documentation is verified.

• Able to proficiently read Japanese language along with the utilization of in-house system and Excel / Word application, ensuring accurate and timely creation and modification of customer accounts and price registrations.

• Comprehend and adhere to Japanese business practices and regulations.

• Follow established procedures and escalate any identified deviations for guidance and resolution.

• Report to the AGS Coordinator and Japan CDA team.

• Collaborating with Japan Customer Master Administrators.

• Proposes and reports improvements in processes, as well as reports ideas for improving the SAP and Salesforce functionality.

• Analyses the problems reported by the business and proposes solutions.

• Participates in the data management process and in activities related to updating / cleaning data.

• Customer hierarchies’ alignment with business processes for all franchises (to include Buying groups, franchises, KA specifics structures where applicable)

• Acts as the first point of contact for inquiries / errors.

• Prepares cyclical reports and reports on demand according to business need.

WHAT YOU'LL BRING TO ALCON:

Education:

• University degree or equivalent.

Languages:

• Business level Japanese and English speaking, reading and writing skills

Experience/Professional Requirement:

• Excellent communication, observation skills and ability to assess situation.

• Analytical ability and logical thinking.

• Problem-solving skills.

• Multi-tasking abilities and able to execute with speed.

• Patience when handling tough cases.

• Good prioritization & organization skills.

• Attention to details.

• Results driven & team player.

• Self-motivated and Proactive.

• Ability to work on Japan working hours.

• Study and work experience in Japan

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work with a leading global medical device company

• Collaborate with a diverse and talented team in a supportive work environment

• Competitive compensation package and comprehensive benefits

• Continuous learning and development opportunities

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