Business Analyst I Live Operations (They/He/She) - Global HQ

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Glovo (glovoapp.com) is looking for a dynamic and analytical professional to support the Customer Compensations team in our headquarters in Barcelona. The Customer Compensation team’s goal is to maximize customer retention on our daily operations at a minimal cost, bringing the best return on investment for each of the Glovo markets. You will act and operate as a startup within a startup, providing both strategic thinking and analytical skills to help build excellence in Operations with focus on customer experience.

THE JOURNEY

• Understand the operations model in Glovo to provide advice to the different teams in terms of Customer compensation spend to improve customer retention, orders and Glovo’s EBITDA
• Be the point of contact for the whole company in terms of Customer Compensations for one of Glovo’s regions and own the compensations policies setup
• Work closely with the regional teams to identify issues and opportunities, defining action plans to improve customer retention or reduce costs
• Contribute to the business discussion via different and novel analysis approaches, being able to present insights & suggested actions into senior stakeholders
• Solve ambiguous, challenging business problems using data-driven approaches
• Translate business queries into quantified & insightful reporting and KPIs to assess performance and determine the effectiveness of the implemented initiatives
• Create dashboards to give visibility to the top-management of the team’s performance, ensuring scalability of the reporting
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

• A university degree in engineering, economics, business administration, mathematics, statistics or similar disciplines (preferred).
• +1 years of prior experience in a data-driven fast paced environment, delivering actionable insights. 
• Sound business acumen.
• Ability to balance and prioritise multiple requests.
• Ability to work effectively as part of a team and adaptable to changing priorities.
• Proficiency in SQL and GSheets/Excel.
• Strong analytical skills with a passion for the latest tools & technologies. Comfortable managing large data sets.
• Excellent communication and presentation skills. Ability to communicate effectively with stakeholders from diverse backgrounds and hierarchical levels.
• Fluent spoken and written English. Having the capability to not only communicate clearly but also write structurally and understandably.
• An empathetic, inclusive and curious attitude

Nice to have:

• Experience with Python, R or similar tools are a plus.
• Experience with AB Testing is a plus.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!