Product Owner - Chatbot Squad

Do you have a passion for delivering AI-based solutions that enhance customer experiences?

At Danske Bank, we prioritize innovation and the provision of high-quality customer experiences through advanced technologies. As a Product Owner in the Chatbot Squad within our Customer Engagement Tribe, you will be instrumental in developing the future of our GenAI & AI-driven solutions. 

We invite you to join us as a Product Owner within the Chatbot Squad, part of the Customer Engagement Tribe. In this key role, you will be responsible for delivering AI-based solutions to our customers. Your focus will be on developing customer-facing chatbots and AI-supported assistance solutions for employees who service customers primarily from our contact centres. This position offers an opportunity to embark on a journey that will evolve alongside solution maturity and customer readiness.

Key Responsibilities:

• Lead the development and implementation of GenAI & AI-based solutions to enhance customer experiences and support customer assisting employees.
• Collaborate with stakeholders to ensure alignment with business objectives and secure buy-in.
• Define and prioritize the product backlog to streamline and enhance the functionality of our chatbot and assist solutions.
• Be at the forefront of GenAI technology evolution to ensure frontrunner deliveries
• Ensure chatbot and other solutions are integrated seamlessly with existing systems and processes.
• Monitor and optimize the performance of chatbot and other solutions to ensure they meet customer needs and business goals.
• Support the approval process (risk/legal and compliance) of AI solutions

To Excel in This Role, We Imagine You Have:

• Previous experience as a Product Owner or Project Manager in AI-driven solutions or related fields.
• Strong understanding of the business side of the company and the ability to lead the project.
• Strong communication and interpersonal skills, capable of working with cross-functional international teams.
• Innovative “start-up” mindset with a focus on delivering great customer experiences through self-assisting solutions powered by AI.
• Educational background and skills originating from Mathematics, Statistics and/or Data Science e.g. MSc in Data Science.
• Proficiency in English.

Why Join Us: At Danske Bank, you will be part of an engaging, innovative environment that values collaboration and inclusivity. We offer a strong compensation and benefits package, numerous opportunities for career development, and a chance to impact the way our customers interact with their finances, providing them with a seamless and comprehensive banking experience.

Apply: If you are passionate about leading digital transformation in financial services and meet the qualifications, we would be delighted to hear from you. For more information about our Tribe or the role, please reach out to Product Owner Chapter Lead Jens Lund Andersen at jensa@danskebank.dk

Join us and be a part of shaping the future of customer communication at Danske Bank!