Backend Software Engineer

At ASAPP, we are focused on building AI solutions that address complex customer service challenges. Our technology is designed to automate and optimize large-scale customer interactions, helping businesses improve efficiency, reduce costs, and maintain high customer satisfaction. We are looking for individuals passionate about AI and technology, who want to contribute to solving real-world problems in customer service operations. You will join a team combining advanced AI with deep industry expertise to create tools that enhance contact center capacity and improve the customer experience. We aim to empower businesses with secure, scalable solutions that meet their specific needs, while fostering a culture of innovation and continuous improvement.
We are seeking talented backend engineers to join our product engineering teams and work on innovative projects. In this role, you will be involved in one of the following areas: developing Conversational User Interfaces and collaborating with Machine Learning Engineers or enhancing our flagship product, GenerativeAgent, by identifying expert consultation needs, developing services using Prompt Engineering, integrating with external platforms, and designing user interfaces.

What you'll do

• Collaborate closely with cross-functional teams including design, product, and other engineering teams to deliver high-quality solutions
• Lead the end-to-end development process of complex web applications using Go
• Focus on delivering great user experiences
• Communicate with other teams to deliver a unified and consistent UX across all of our applications
• Create user interfaces that can handle both simple and complex interactions
• Collaborate to take our development to the next level: bring new ideas, frameworks, technologies and best practices
• Contribute to the growth of the team by engaging in the recruiting process
• Stay up to date with the latest web technologies and share your knowledge as appropriate
• Contribute to an on-call rotation for technical support, ensuring the reliability and availability of our systems

What you'll need

• Bachelor’s degree in Computer Science or related field, or equivalent experience
• At least 4+ years of back-end software development experience
• Programming experience in Go, Python, Java, or NodeJS

What we'd like to see

• Proven expertise in developing robust and efficient APIs
• Demonstrated ability to analyze complex problems and implement creative, effective solutions
• Excellent teamwork and communication skills, and a passion for working in a collaborative environment
• A desire to stay up-to-date with the latest industry trends and technologies, and a willingness to propose innovative ideas

Benefits

• Competitive compensation
• Stock options
• Healthcare for the family group
• Wellness perks
• Learning & development stipend
• Connectivity (mobile phone & internet) stipend 
• Mac equipment3
• weeks of vacation
• English lessons

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LIVR1 #LI-Remote