Data Analyst

Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.  

The role

Within an organisation that is embracing the possibilities of what digital transformation can provide, the full time Data Analyst is expected to play a key role in the leadership of building enhanced data analytics capability within the Service Delivery team. With ever increasing connections and large amounts of data, this professional is expected to have a highly specialised data analytics capability and develop an intricate understanding of all South East Water Customer, Asset and Financial Systems and how the data contained within these systems can build understanding and enhance organisational decision making.

The role of the Data Analyst is critical to producing reports that will form a key input into Board and executive reporting. The role is also critical in creating an understanding within the business of our performance with respect to network maintenance service delivery, call centre services, customer service, operational performance and the provision of external business services.  Leading the enhancement of data analysis capability across Service Delivery will significantly contribute to greater operational business knowledge.

Who are you?

The successful candidate will have a Tertiary qualification in Information Technology/Systems, Computer Science or equivalent, and experience in a similar role along with the following:

• Good understanding and capabilities in mathematics, statistics and data analysis
• Demonstrated knowledge of SQL for data extraction and manipulation
• Knowledge of water and sewer assets
• Experience using reporting software such as Power BI, Crystal Reports, Tableau or others
• Highly analytical thinking with demonstrated talent for identifying, scrutinising, improving and streamlining complex work processes
• Results driven achiever with good planning and organisational skills, the ability to manage multiple problems at once, along with a high degree of detail orientation
• Good interpersonal skills
• Demonstrated ability to diagnose and resolve complex technical problems
• Ability to achieve results with sound analytical, conceptual and problem-solving skills including the ability to develop innovative solutions
• Good business intelligence to easily identify needs and opportunities.

What's in it for you?

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.   

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. 

As a SEW employee, you can enjoy the following offerings from our benefits package: 

• Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.  
• Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
• Life insurance and salary continuance. 
• 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.
• Additional leave offerings, such as cultural and ceremonial leave and study leave.  
• Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking. 
• Opportunity to be part of great initiatives involving the local community  

This role is remunerated at a Level 5, which is between $112,377 and $125,011 + super and offers are commensurate with the successful candidates' experience.

We're for everyone

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.  

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au. 

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Sunday 30 March 2025!

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application.  Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check 

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required. 

Visit southeastwater.com.au to learn more about us and how we serve our customers.