Junior Service Coordinator

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.

DXC in Poland is located in two cities: Warsaw and Wroclaw.

We are currently looking for:

Junior Service Coordinator

Job location: Warsaw or remote

If you are looking for a first place in the IT world for yourself…

If you are not sure you want to be a technical person or a management path would suit you better…

If you want to have contact with multiple technologies (GCP, Azure, ML, Python), but you are not sure how deep you want to go…

If you simply like things working efficiently…

Then apply for this junior position, that would show you how to become successful Service Level Manager!

Junior Service Coordinator is needed for the Big Data team located in Poland, providing services to an international client and business users across the globe.

Team members are using the latest technologies to ensure successful data delivery for customer's data scientists and analytics.

You will be responsible for:

• Monitoring service quality and implementing service improvements to minimize number of outages
• Preparing Excel reports and presentations showing quality of service including operability metrics
• Translating technical language to business understanding
• Helping the team to organize their work efficiently using Jira and Service NOW according to the ITIL standards
• Managing eForms, reports and dashboards in Service NOW and Jira
• Preparing and maintaining Operational Level Agreements
• Maintaining Power Automate flow

To perform this job well, the following skills are needed:

• Ability to analyze given data and understand the bigger picture
• Ability to plan and organize work efficiently
• MS Office skills, especially Excel and PowerPoint
• Customer orientation with very good oral and written communications skills
• Team player with problem solving mindset
• Minimum Bachelor's degree
• Very good English

Additionally, we offer:

• stable employment in an international company
• advancement opportunities within the organization (a variety of exciting projects with an array of technologies and tools)
• flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
• modern and conveniently located offices in Wrocław and Warsaw
• an onboarding buddy’s support to make you feel comfortable in our company from day one
• substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland
• life insurance package
• Multisport Card
• workplace equipment to organize your home office (e.g., additional monitor, headset etc.)
• unlimited access to DXC University with courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• access to a foreign language learning platform
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)
• Employee Referral Program - a financial bonus for the referrer for a successful candidate recommendation
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• opportunity to join our numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)
• DiXi Cool activities: trips, sports and wellness events, discounts for cultural events

#LI-remote

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.