AI Backend Engineer/Distributed System Engineer-MTS/SMTS/LMTS

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Service Cloud by Salesforce is a revolutionary customer service platform designed to transform your business's approach to customer support. It empowers your team to deliver efficient, personalized customer service experiences across multiple channels, all in one unified platform. With Service Cloud, you can streamline workflows, automate routine tasks, and leverage AI-powered insights to drive customer satisfaction and loyalty. Whether it's faster case resolution, 360-degree customer views, or real-time analytics, Service Cloud is your key to unlocking exceptional customer service.

Join our dynamic team at Salesforce and make a real impact with your work! We’re looking for passionate individuals who want to shape the future of our products and deliver exceptional data driven experiences to our customers. Come be a part of our innovative and collaborative environment, where your skills will thrive and your ideas will be valued. Apply now and let’s build something extraordinary together!

We embrace the hybrid model and celebrate the individual strengths of each team member while encouraging everyone on the team to grow into the best version of themselves.

We believe that autonomous teams with the freedom to make decisions will empower individuals, products, companies, and customers to thrive.

Your Impact:

Our ideal candidate is passionate about crafting a new product to serve thousands of enterprise customers by using innovative technology in AI and striving for the best quality and throughput.

As part of this role, you will:

• Design, implement, test, and deliver highly scalable enterprise grade AI/ML solutions from the ground up.

• Lead the development of prototypes and rapid experimentation to evaluate new algorithms, models, or approaches, balancing time-to-market with long-term technical investments

• Operate optimally in the hybrid engineering model where engineers are encouraged to be able to craft and complete the vital work to ensure quality in their own code as well as other engineers

• Present your own designs to internal/external groups and review designs of others

• Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics for AI/ML systems

• Participate in the team’s on-call rotation to address sophisticated problems in real-time and keep services operational and highly available

Required Skills:

• 2 to 12 years of professional software development experience in implementing and operating AI/ML at scale.

• Proven understanding in at least one high-level programming language (C++, Python, Go, etc.)

• Deep domain knowledge and expertise in AI/ML and data analysis is required.

• Experience in the ML lifecycle, including model training, deployment, inferencing, and the challenges associated with scaling AI products

• Proficiency in safe AI/ML rollout methodologies including canarying and A/B testing.

• Proven ability to design and architect complex, high-performance systems that support AI workloads

• Excellent interpersonal skills

• Degree or equivalent relevant experience required. Experience will be evaluated based on core competencies (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience).

Preferred Skills:

• Strong technical expertise in Generative AI, particularly with RAG systems and Agentic workflows that use large language models.

• Experience with Agile software development and test-driven development.

• Track record of being a top performer in current and past roles

Benefits & Perks:

Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.