Product Operations Analyst – Investor Data Products & Analytics, Senior Associate

About Investor Data Products & Analytics

State Street is executing an enterprise-wide (“One State Street”) Investor Data Products & Analytics strategy, expanding on the data products that we offer clients today within our Global Markets business and State Street Associates.

The team will develop and bring to market products from State Street data to create new value for State Street and its customers. This includes conducting research, ideating for new products, building requirements and roadmaps, working with the Commercial organization to successfully launch new data products, measuring their in-field performance against KPIs (Key Performance Indicators), and implementing improvement strategies and tactics. The business will procure and maintain appropriate data rights to ensure that we can be successful in our commercialization plans.

As a Product Operations Analyst – Investor Data Products & Analytics, Senior Associate you will provide generalist infrastructure support for the Investor Data Products & Analytics which includes:

• Providing ongoing direct and indirect customer support

• Performing tasks related to client lifecycle management (including functions related to onboarding, contracting, coordination with COEs such as Legal, AML/KYC and Billing COE)

• Performing certain management reporting and other administrative functions for the business unit

• Supporting functions related to Data Rights

• Serving as an SME on products

• Interpreting complex policies, regulatory and contractual documents and responding to related inquiries

• Working closely with business units: legal, risk and compliance teams to maintain risk excellence and sound controls

• Performing product related operational functions

• Proposing refinements to existing procedures, updating procedure documentation and creating new procedures, as required

• Executing data management and reporting responsibilities quickly, accurately and reliably

• Developing ability to drive progress in cross functional progress

Required experience and qualifications:

• University Degree (completion of first-cycle studies)

• At least 3-5 years of related experience in financial services, client operations or business data analysis

• Client-facing experience required

• Solid understanding of financial services industry and investment manager businesses

• Solid understanding of the risk environment, compliance requirements, and ability to devise and/or carry out risk controls and mitigating processes as directed/required

• A customer orientation with the ability to interact comfortably with all levels of the organization

• Proficiency with Microsoft Office Suite, Sharepoint is required

• Working knowledge of Salesforce, Nintex Forms/Workflows, SQL, Toad/Oracle, Microsoft PowerBI/Tableau or other data visualization tools is a plus

• Experience with complex, deadline driven projects

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Desired skills and competencies:

• Highly self-motivated in application of analytical and problem-solving skills

• Fluent command of English language

• Interest and ability to develop in-depth understanding and proficiency with all Investor Data product and service offerings

• Strong personal responsibility / accountability

• Pro-active ownership and ongoing improvement of designated processes

• A team-player with excellent written and verbal communication skills and well-organized with strong project management skills and attention to details

• Proactive approach to problem solving and ability to adapt to shifting priorities, meet deadlines and execute in a fast-paced environment

• Excellent organizational skills with strong attention to detail

• Permanent contract of employment from day one

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)

• Gold medical package for employees and their families (partner and children)

• Premium life insurance package and private pension plan

• Employee savings plan

• Cafeteria benefits platform access including Multisport Card

• Wide range of soft skills training, technical workshops, language classes and development programs

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice

• Variety of well-being programs

• Technical or leadership career pathway

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
 

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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