Gr Ops Standards Consultant

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

• Responsible for coordinating and developing process improvement and Operation Standardization across Ground Operations. Using data to drive the direction of Ground Ops strategy, with a focus on identifying opportunities, will influence short-term and long-term planning cycles to support our ground support equipment, mobile devices and workforce.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

• Build and maintain forecast models and predictive analysis on Department Metrics
• Conduct planning and analysis for operational staffing, ground support equipment, mobile devices and personal protective equipment (PPE) by facilitating the development of models with defined standards that accurately represent Station needs
• Deliver analysis and solutions or recommendations that illustrate a clear understanding of the business problem at hand as well as the broader impact across the Operational group and Company
• Develop financial and operational standards to reflect Ground Ops strategy, as well as an implementation plan
• Identify areas to improve operational performance and business process through an understanding of Customer/process insights, assurance data, strategic needs, and risk management
• Lead projects and improvement efforts by defining objectives, structuring the work, directing Team Members, developing recommendations, and implementing changes
• Participate in conducting business impact and risk assessments to determine people, process, and technology impacts at the Company, Department, and job-specific levels and determine the best approach for addressing impacts and risks
• Work in collaboration with the Ground Ops Standards & Compliance at the Direction of the Sr Mgr to ensure operational procedures and processes are updated in all manuals and resulting audits prove compliant
• Serve as Subject Matter Expert to multiple internal and cross-Departmental projects and work as a liaison with other departments and workgroups to ensure Ground Ops needs are met when space planning based on operational needs
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

• Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
• Knowledge of data mining and analysis
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Knowledge of the practical application of engineering science and technology including applying principles, techniques, procedures, and equipment to the design and production of various goods and services
• Skilled in utilizing forecasting, analysis, optimization, and editing software and tools
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skilled in collecting, organizing, visualizing, and assimilating data including turning raw data into meaningful information using data-oriented programming languages and visualization software
• Ability to utilize analytical platforms (R, Python, SQL, Alteryx, etc.)
• Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Ability to combine pieces of information to form general rules or conclusions (including finding a relationship among unrelated events)

Education

• Required: High School Diploma or GED

Experience

• Advanced-level experience, seasoned and specialized knowledge in:
  • Airline Ground Operations
  • Applied statistics, business analytics, strategic planning, workforce planning, equipment forecasting, or finance
  • Predictive or prescriptive analysis

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to sit for long periods of time
• Ability to write for long periods of time
• Ability to lift and/or carry up to 10 lbs.

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $105,550 per year to $117,300 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**

Potential for annual Profit-sharing contribution toward retirement -when Southwest profits, you profit***

Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount doesn’t guarantee employment for any particular period of time

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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