Performance Assurance Engineer

TITLE: Performance Assurance Engineer

POSITION TYPE: Full Time (W2)

LOCATION: Plano, TX


ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we’re looking for:

We are looking for a Performance Assurance Engineer to join our team.                       
Role and Responsibilities:

• Proactive monitoring in identifying Key KPI degradation for VoLTE, 4G/5G technologies and analyzing the root cause of degradation.
  
• Analyzing changes in service impacting parameters and alarms and analyzing their impact on KPIs.
  
• Working closely with Tier-3 team in troubleshooting and resolving internal performance tickets.
  
• Focus on VoLTE KPIs to improve muting and drop calls with focus on optimizing handovers and minimize factors such as RRE which impacts muting.
  
• Work closely with the internal and external stakeholders to define 4G/5G KPI measurement methodologies and targets (KPI, KQI) for 4G/5G RAN product acceptance.
  
• Work closely with stakeholders to help build products that help utilize large amount of structured & unstructured data in analyzing network performance.
  
• Ability to use statistical languages such as R, programmable languages such as python and data visualization tools such as Tableau/Spotfire to analyze large datasets and present information to stakeholders.
  
• Proactively define and interpret data/metrics/KPIs, analyze results, and provide insights to determine operational impact, trends and opportunities for all the 4G/5G RAN products.
  
• Communicate key findings to stakeholders using visualizations and/or other suitable methods.
  
• Aid in product & feature performance analysis, evaluation of new product & SW releases and 3rd party product evaluation using analytics/data science to drive intelligent business decisions and to build product synergies across all product elements.
  
• Demonstrate ability to analyze and interpret a mix of qualitative and quantitative data using various data sources, construct compelling narratives, and provide actionable insights and recommendations on complex topics.
  
• Excellent verbal and written communication skills to communicate key technical concepts, ability to package complex ideas into logical, easy-to-follow progressions.
  
• Adapt to changes in a dynamic business environment, support management initiatives, and guide other engineers.
  
• Present ideas, technical and non-technical, in a logical, compelling manner in a written format and verbally in both small and large group settings.
  
• Other duties as assigned.
  

Required Experience and Education:

• 6+ years of professional experience in RAN Systems & RF Engineering.
  
• Bachelor’s Degree in Electrical Engineering; Advanced degree in Data Science or a related Data Engineering, or equivalent experience is beneficial.
  
• Strong technical knowledge of any wireless technology & procedures including CDMA/EVDO/LTE/Volte and 5G.
  
• Must possess expert-level understanding of operational measurements/counters to monitor and define Key Performance Indicators (KPIs).
  
• Experience with evaluating service performance trends and proactively defining RAN system performance related issues.
  
• Experience with data visualization and ability to quickly grasp statistical methods, and methodologies. Maintain a strong command of current data analytics technology trends, including emerging paradigms and practices.
  
• Successful record of accomplishment defining direction and providing specific instruction for engineering projects/programs leveraging personal knowledge and organizational skills to increase team efficiency, facilitate personal development and mentor colleagues.
  
• Working knowledge of statistical concepts (distributions, hypothesis testing, confidence intervals) and experience applying to real-world applications.
  
• Demonstrated research and problem solving skills via prior work experience.
  
• Experience with wireless infrastructure provider and/or operator is desired.
  

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
  
• Detail-oriented with strong organization skills.
  
• Ability to work in a fast-paced environment.
  
• Limited supervision and the exercise of discretion.
  
• Must have a strong work ethic, integrity and work extremely well in a team environment.
  
• Excellent interpersonal and communication skills. Must be skilled in developing and maintaining good working relationships with all appropriate levels within and outside the company.
  

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we’ll bring:
During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
  
• Dental Plans
  
• Vision Plan
  
• Life & Accidental Death & Dismemberment
  
• Short-Term Disability
  
• Long-Term Disability
  
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
  
• 401(k)
  

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people.  WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.