Senior Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are seeking an experienced and motivated Senior Software Engineer to lead the development of key software features within our data-intensive cloud platform. In this role, you will have the opportunity to solve complex technical challenges, influence system design, mentor junior developers, and take ownership of high-impact projects.

Key Responsibilities

• Design and architect medium-to-large scale software modules using design patterns, and OOP principles.

• Lead development efforts for core features, ensuring performance, scalability, and maintainability.

• Collaborate with cross-functional teams to define requirements, contribute to high-level architecture, and ensure product alignment.

• Conduct and lead code reviews, provide technical mentoring to junior engineers, and promote best practices.

• Ensure test coverage through thorough unit, integration, and performance testing.

• Troubleshoot production issues and lead the resolution of complex technical problems.

• Optimize CI/CD pipelines and contribute to release planning and automation.

Required Qualifications

• Bachelor’s degree in Computer Science or related field (Mandatory).

• 5+ years of software development experience in object-oriented languages (preferably Java or Python).

• Demonstrated hands-on experience with at least one major cloud platform (AWS, GCP, or Azure).

• Strong understanding of data structures, algorithms, and design patterns.

• Proficiency in Git, clean code practices, and collaborative development tools.

• Experience deploying and maintaining cloud-native applications using AWS.

• Solid knowledge of RESTful API design and consumption.

Preferred Experience

• Familiarity with ML libraries such as PyTorch or TensorFlow.

• Hands-on experience with Kafka, Redis, and other distributed systems.

• Experience leading technical initiatives or mentoring junior developers.

• Proficiency with frontend technologies and frameworks (React, Angular, Vue.js).

• Familiarity with observability tools like New Relic, Sumo Logic, or similar.

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About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.