Performance Assurance Engineer- Staffing

Company Overview

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you’re passionate about innovation and thrive in a dynamic environment, we’d love to hear from you.

Circet USA’s benefits package includes the following:

• Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability 
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts 
• Paid Time Off & 401K
• Company Discount Website

Job Summary and Responsibilities

A detail-oriented and results-driven Performance Assurance Engineer with extensive experience in monitoring, analyzing, and optimizing the performance of telecommunications networks. Expertise in ensuring network reliability, quality of service (QoS), and end-user experience by utilizing advanced performance monitoring tools, troubleshooting methodologies, and industry best practices. Adept at identifying performance bottlenecks, conducting root cause analysis, and implementing solutions to enhance network efficiency, stability, and customer satisfaction. Proven ability to collaborate with cross-functional teams to align performance goals with business objectives and maintain high service levels across complex systems.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

• Proactive monitoring in identifying Key KPI degradation for VoLTE, 4G/5G technologies and analyzing the root cause of degradation• Analyzing changes in service impacting parameters and alarms and analyzing their impact on KPIs• Working closely with Tier-3 team in troubleshooting and resolving internal performance tickets• Focus on VoLTE KPIs to improve muting and drop calls with focus on optimizing handovers and minimize factors such as RRE which impacts muting• Work closely with the internal and external stakeholders to define 4G/5G KPI measurement methodologies and targets (KPI, KQI) for 4G/5G RAN product acceptance.• Work closely with stakeholders to help build products that help utilize large amount of structured & unstructured data in analyzing network performance• Ability to use statistical languages such as R, programmable languages such as python and data visualization tools such as Tableau/Spotfire to analyze large datasets and present information to stakeholders• Proactively define and interpret data/metrics/KPIs, analyze results, and provide insights to determine operational impact, trends and opportunities for all the 4G/5G RAN products• Communicate key findings to stakeholders using visualizations and/or other suitable methods• Aid in product & feature performance analysis, evaluation of new product & SW releases and 3rd party product evaluation using analytics/data science to drive intelligent business decisions and to build product synergies across all product elements• Demonstrate ability to analyze and interpret a mix of qualitative and quantitative data using various data sources, construct compelling narratives, and provide actionable insights and recommendations on complex topics.• Excellent verbal and written communication skills to communicate key technical concepts, ability to package complex ideas into logical, easy-to-follow progressions• Adapt to changes in a dynamic business environment, support management initiatives, and guide other engineers• Present ideas, technical and non-technical, in a logical, compelling manner in a written format and verbally in both small and large group settings

Qualifications

• 6+ years of professional experience in RAN Systems & RF Engineering
• Bachelor’s Degree in Electrical Engineering; Advanced degree in Data Science or a related Data Engineering, or equivalent experience is beneficial
• Strong technical knowledge of any wireless technology & procedures including CDMA/EVDO/LTE/Volte and 5G
• Must possess expert-level understanding of operational measurements/counters to monitor and define Key Performance Indicators (KPIs)
• Experience with evaluating service performance trends and proactively defining RAN system performance related issues
• Experience with data visualization and ability to quickly grasp statistical methods, and methodologies. Maintain a strong command of current data analytics technology trends, including emerging paradigms and practices
• Successful record of accomplishment defining direction and providing specific instruction for engineering projects/programs leveraging personal knowledge and organizational skills to increase team efficiency, facilitate personal development and mentor colleagues.
• Working knowledge of statistical concepts (distributions, hypothesis testing, confidence intervals) and experience applying to real-world applications
• Demonstrated research and problem solving skills via prior work experience. Experience with wireless infrastructure provider and/or operator is desired
• Must have a strong work ethic, integrity and work extremely well in a team environment

Circet USA is an Equal Opportunity Employer - Veteran/Disabled.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.