IT Technology Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

In our Business Enablement Solutions department, the Tech Central team provides support to the Tax, Assurance and Advisory practices in advising on and in implementing the correct technology solutions and helping them to design and execute the correct technology strategy. This makes for a dynamic working environment where no two projects are the same

Purpose-led work you’ll be part of

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:  

• Manage a team of developers on work deliverables.

• Understanding the business issues of our clients and determining what are the opportunities for technology to form part of the solution to those issues.

• Identifying the appropriate technology solutions and designing, developing and implementing those solutions.

• Liaising with other departments.

• Project coordination within the team.

• Support the line of service technology and transformation teams dedicated market offerings as appropriate.

• Work with client teams to deliver and manage to deliver and manage IT/process projects/automation projects.

• Support engagement teams use of technologies to improve efficiencies.

• Liaise with PwC’s central IT teams to deliver value added services and support.

• Support and report directly to senior management.

• Proposing, defining and documenting reusable solutions and fixes.

• Supporting and testing new/upgrades software

• Creating statistics on usage of various applications.

• Documenting technical and risk documentation. Document procedures for incident resolution.

Experience and skills 

• 3rd level computer degree in ICT area. 

• Minimum 5 years experience operating at the senior support level.

• Project coordination experience.

• Knowledge and experience of using a formal project management methodology (eg. Six Sigma, Prince2 ) would be very advantageous

• Excellent troubleshooting abilities.

• Excellent customer management & interpersonal skills.

• Supervisory skills.

• Time management skills.

• Ability to adapt to change.

• Strong communication skills with the ability to communicate effectively with senior management.

Technical Knowledge 

 The following experience\skills would be advantageous :

• Strong programming skills in Python, Java, Visual Basic, VBA, Office Script or Google AppScript.

• Microsoft Power Platform and/or Azure resources like Logic App or Function App skills are advantageous.

• Familiar with Robotic Process Automation tools like UiPath, Power Automate,  Automation Anywhere or Blue Prism.

• Experience of data science tools like Alteryx, Dataiku or Databricks.

• Knowledge of data visualisation software such as Power BI, Tableau or Qlik.

• Effectively managing code using Git and Azure DevOps.

• Basic understanding of database technologies, like MS SQL, MySQL, MongoDB, or MS Access databases. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Acceptance Test Driven Development (ATDD), Acceptance Test Driven Development (ATDD), Accepting Feedback, Active Listening, Analytical Thinking, API Management, Application Development, Application Frameworks, Application Lifecycle Management, Application Software, Business Process Improvement, Business Process Management (BPM), Business Requirements Analysis, C++ Programming Language, Client Management, Coaching and Feedback, Code Review, Coding Standards, Communication, Computer Engineering, Computer Science, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Debugging, Embracing Change {+ 35 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date