Data Analyst III (Care Navigation)

ABOUT THE ROLE:

We are seeking a full-time Data Analyst III to join our Data & Insights team. In this role, you’ll be responsible for carrying out data analysis that demonstrates our company’s impact to clients and strategic partners in the care navigation space. You will support the development and execution of analytics, provide data-driven strategic insights, and create customized analytic approaches in a care navigation setting. This role supports Rightway’s management, operations, and other internal departments by developing and delivering complex analytical needs, including quarterly performance reviews and ad hoc client inquiries. Additionally, as a Data Analyst III, you will guide standards and implement coding and technical best practices in the analytics eco-system.

This position is an individual contributor role.

WHAT YOU’LL DO:

• Develop comprehensive analytics focusing on engagement with Rightway’s application.
• Analyze and interpret eligibility, medical claims and member interaction data to identify trends, gaps, and opportunities in care navigation.
• Work cross-functionally with teams to provide actionable insights and refine and develop data processes for scalability.
• Use business intelligence and data visualization tools to enable data story-telling to internal stakeholders and external clients to evaluate the effectiveness of our clinical management programs and devise measures for assessing efficacy on a recurring basis.
• Contribute to the improvement of Rightway’s analytical infrastructure by implementing data preparation tools and automated reporting solutions.
• Participate in the development of analytic frameworks and methodologies to support strategic initiatives.
• Communicate complex data analysis results effectively to stakeholders and provide actionable recommendations.
• Provide ad hoc and strategic analysis to support care management and population health program performance evaluation and optimization.
• Work with the team to identify and qualify AI opportunities, understand key technical challenges and recommend strategies to operationalize solutions.

WHO YOU ARE:

• Bachelor’s degree in Analytics, Computer Science, or related field, or equivalent work experience.
• Expert level of proficiency with SQL and relational databases/database structures.
• Proficiency with scripting programming languages (python)
• Proven experience with version control.
• Understanding of SQL/python based data transformation and documentation platforms like DBT.
• Strong BI skills with experience in Tableau, Metabase or similar visualization tools.
• Experience working with data and analytics services within cloud platforms (preferably AWS).
• Strong understanding of medical claims data, including reviewing claims for accuracy to identify trends, gaps, and opportunities in care navigation.
• 5-8 years of experience in quantitative analytics and conducting advanced analytic modeling for large datasets in the healthcare space.
• Experience gathering and documenting requirements from clients or the business.
• Ability to communicate analysis to business partners and clients both in writing and verbally.
• Excellent communication and interpersonal skills.
• Understanding of responsible AI practice.
• Experienced with developing memos, and presentations to deliver data and insights to stakeholders and the executive team.
• Proven ability to guide standards and provide leadership and mentorship to junior team

EXTRA CREDIT:

• Familiarity with healthcare data regulations (HIPAA) and best practices.
• Experience in data orchestration tools like Airflow..
• Understanding of machine learning and data science concepts.
• Understanding of the PBM industry and pharmacy claims is a plus.

SALARY:  $90,000 - $140,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.