User Growth Business Analyst

About the Role
Ready to take Gojek’s growth to the next level? We’re looking for a Growth Manager to join our On-Demand Service team! If you love solving problems, running experiments, and crafting creative strategies, this role is for you. You’ll mix business strategy, data analysis, and user experience to drive demand and boost Gojek’s growth metrics. Your mission? Get users hooked on multiple Gojek products—fast! If you’re a data-driven thinker with a passion for product growth, let’s make magic happen together. Apply now and help shape the future of Gojek!

What You Will Do

• Take ownership of Gojek’s On-demand Service OKR related to demand and growth that leads to revenue and profitability; defines the strategy and roadmap for the team to achieve it by combining multiple initiatives (e.g., content/communication, vouchers/promotion, product changes)
• Discover growth opportunities in the business metrics and customer metrics by exploring business data, transaction data, customer activity within apps and actual customer insights
• Run multiple experiments to validate hypothesis in a fast-paced iteration cycle
• Drives the team for prioritization, strategy, and focus on solutions to solve user problems
• Introduce beneficial business changes through a well-written strategy document, and validate the strategy and hypotheses through robust experimentation and statistical approach
• Proactively review the operation process in the team and act on how to drive a faster, effective, and efficient execution process
• Present findings to senior management to drive business and strategic decision-making on feature prioritization and impact analysis

What You Will Need

• BS/MS in Engineering, Computer Science, Math, Statistics, or equivalent experience
• Minimum 3 years of working experience with 1-2 years of experience in utilising SQL
• Proficiency in data analysis tools and programming languages such as Python, R, SQL, or data visualization tools like Tableau or Power BI. Strong analytical skills to interpret complex data sets and extract actionable insights.
• Highly proficient in experiment and hypothesis testing for multiple scenarios of business
• Understanding of business operations, strategies, and objectives. Should be able to connect analytical insights to business goals and contribute to overall decision-making.
• Data Management: familiarity with data collection, storage, and management best practices. 
• Strong business acumen with successful experience influencing and leading cross-functional teams
• End-to-end problem-solving mindset that can work in increments and exponents
• Strong project management skills to manage complex projects
• Experience in a SaaS, Marketplace, Online Transportation or Food Delivery or other technology companies is a plus

About the Team
Join a team that drives Gojek’s overall growth across Food, Transport, Mart, and Send, powering 200+ million transactions every month! We’re on a mission to unlock the best product strategies and promotions that meet customer needs, using the latest data and insights. Collaboration is at our core—you’ll work with Research, Product, Data Science, Marketing, and Strategy & Planning teams, as well as stakeholders from all of Gojek’s business services. If you love solving big challenges, making data-driven decisions, and shaping Gojek’s future, come grow with us!
About GoTo GroupGoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo FinancialGoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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