Platform Support Engineer

Platform Support Engineer 
At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. We’ve built our mission-driven company on the idea that nursing professionals deserve better and when they are happy, patient care is elevated, and our healthcare systems thrive. Through our easy-to-use app and platform, nursing professionals get the pay, freedom, and flexibility they deserve while our partnered facilities get access to nursing resources when and where they need them.  We are seeking a Platform Support Engineer to join our Engineering Support team. As a high-tech provider of on-demand healthcare staffing, IntelyCare relies on our robust software platform. If you are a motivated troubleshooter and a born diagnostician, this may be a perfect job for you.  
*This is a hybrid position based out of our corporate office in Quincy, MA. Remote candidates will not be considered for this position.

Essential Duties & Responsibilities

• Lead the progression of IntelyCare software platform concerns, whether they are bugs, enhancements, or user experience issues, from initial report to validation in production 
• Monitor all work through development, QA, and deployment, followed by validation of the results in production 
• Collaborate with business leaders, developers, and QA engineers to troubleshoot and scope issues 
• Develop basic SQL queries to diagnose issues and run various tasks 
• Createand run maintenance APIs to address ongoing concerns 
• Use your creative skills to assess the impact of any issue and which customers are affected by it.  This will require database queries and various analytics that you figure out 
• Act as the owner of the issue and will diagnose it and figure out its scope and impact 
• Keep an active working knowledge of past and current issues – and be alert for potential future issues within the platform – and make sure other teams in the company are kept informed 
• Keep business and management apprised of status and any roadblocks 

Qualifications

• A bachelor’s degree in Information Technology, Computer Science, or Data Science or equivalent professional experience 
• A growth mindset - you can overcome any challenge with effort and practice
• A basic working knowledge of databases and SQL queries
• Software coding experience, so that you can examine code in a variety of languages (Java, python, PHP) and have a reasonable understanding of what is going on
• Good written and verbal communications skills
• Familiarity with Software Development Life Cycle
• Experience with Excel
• Familiarity with popular software tools, such as Outlook, Microsoft Teams, Zoom, Confluence, Zendesk, Jira
• Familiarity with platforms such as iOS, Android, and AWS
• Some understanding of the Agile methodology

Physical Demands for Office Based Positions

• constantly reach to use computers, monitors, and other office equipment 
• constantly need to view objects at close and distant ranges 
• constantly communicate with others verbally and in writing 
• frequently required to sit or stand  
• This position functions in an office and technical environment and requires fine manipulation and simple grasping to utilize the computer and other standard office equipment. 
• Required occasional lifting and transporting of items weighing up to 25 lbs. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.      Please be aware, qualified candidates will be contacted directly via email by an IntelyCare Talent Acquisition Partner, from an IntelyCare email address.