IT Systems Administrator, College of Engineering and Computer Science

The College of Engineering and Computer Science (CECS) IT Systems Administrator is the primary support person for the Computer Science and Engineering Management faculty/staff while extending support to over 40 teaching classrooms/labs within the college, including CECS labs. Responsibilities include providing real-time support to faculty, staff, and students within the CECS and maintaining all teaching labs utilized by the department(s).

As an essential part of a team comprised of another Lab Support Engineer, Lab Electronics Engineer, and the CECS IT Manager, the position will assume backup responsibilities for team members, requiring a high level of knowledge and deep understanding of support procedures and technologies found throughout the CECS.

Provides technical support to Computer Science faculty, students, and staff, including imaging desktops, setting up and deploying desktops/workstations, and maintaining computers across the computer science teaching classrooms/computer labs to ensure uptime, optimal performance, and functionality; responsible for imaging Computer Science labs, necessitating advanced knowledge of hardware, software, testing devices, and imaging solutions utilizing Ghost Solution Suite and or SCCM tools; assumes responsibility for managing all digital signage throughout the CECS. 

Responsible for maintenance of the CSE Info-Security lab, comprising 20 Linux-based machines used for researching various security protocols; designs, installs, and maintains research workstations dedicated to machine learning and AI research, predominantly consisting of high-end Lambda GPU Linux-based workstations; designs maintains, and provides documentation for labs, podiums, conference rooms; responsible for all podiums utilized in Engineering and Computer Science, constituting a crucial aspect of daily operations. Podium support entails familiarity with its multifaceted components, essential for troubleshooting during classroom instruction; responsibilities extend to managing the technology in the 7 College conference rooms - this includes setup and operation knowledge encompassing cameras, computers, networking, TV systems, specialized software, and casting devices.

Additionally, the role entails operating, configuring, and documenting dedicated media rooms for Online courses. Much akin to podium technology, this requires creating training materials for Kaltura and Zoom, extensively utilized across all disciplines; updating the CECS IT support website using Drupal is a core responsibility; maintaining an up-to-date technical acumen is imperative for ensuring compatibility across client/server applications, hardware, printers, and network devices. This involves setup, administration, and troubleshooting of Windows desktop, MAC OS, and Linux/Unix-based systems, and a foundational understanding and support of cellphone technologies is also necessary.

Images and deploys new computers during refresh cycles or upon the arrival of new faculty, ensuring their proper setup and functionality; assists with yearly inventory checks and maintains our internal inventory system for the CS and EMGT department; works as part of the CECS IT team with regards to equipment relocation and storage tasks; handles specialty printer setups, custom PC builds, and occasional adjustments to lab setups for temporary A/V needs; records job interviews using Zoom or Kaltura platforms; and maintains the appearance of labs throughout the day.

May supervise Federal Work-Study student(s) and/or Graduate Assistants and perform other as assigned to push forward the mission and vision of CECS.

The ideal candidate will possess the following: 

• Advanced knowledge of operating systems, including Microsoft, Linux, MAC, computer hardware, software, and audio/video equipment. 
• Must have advanced knowledge of several types of server-based applications, SQL database applications, engineering applications, computer science applications, and software license managers. 
• Must know MS Office applications with the ability and skills to use and support the O365 suite. 
• Must have knowledge of printers, setup, and troubleshooting. Knowledge of HP large format printers, inkjet, and laser printers. 
• Knowledge of Broadcom Ghost Solution Suite, SCCM, Windows ADK, Microsoft MDT, and WDS imaging infrastructure.
• Knowledge of numerous computer science programs: Java, Visual Studio, BlueJ, Python, MySQL, Putty, NetBeans, and VirtualBox. 
• Knowledge of Engineering applications: MATLAB, Maple, and Solid Works.
• Written and oral communication skills.
• Skill in organizing resources and establishing priorities.
• Must have advanced troubleshooting skills and the ability to provide technical solutions with short notice, think outside the box, and work out a solution in real-time. 
• Must be skilled at troubleshooting desktop computers, including but not limited to those running Windows, Mac, and Linux operating systems, and able to troubleshoot general technology, including but not limited to printers, cameras, projectors, networking, and other IT devices.
• Ability to continually implement new technology through self-learning.
• Ability to maintain detailed records. 
• Ability to work in a team environment. 
• Ability to provide instruction about laboratory equipment to students, student employees, and faculty members. 
• Ability to communicate effectively, both orally and in writing.
• Ability to communicate technical information to non-technical personnel.

Applications will be reviewed April 7, 2025 and continue until the position is filled. Applications received by this date will receive priority consideration. 

Minimum Qualifications: Associate’s degree (offset with 2 years verifiable experience and or certifications in IT related field) and 3-5 years of experience configuring, troubleshooting, and repairing PC hardware and software; 3-5 years of experience in installing, maintaining Linux based operating systems with the ability to setup basics such as SSH; 3-5 years of experience with using, installing, and maintaining Microsoft Windows, Linux, and Mac operating systems; 3-5 years of experience with setup of printer and various network devices; 3 years of experience writing scripts, with a firm understanding of PowerShell, or an equivalent combination of education, training, and experience. 

Preferred Qualifications: Bachelor’s degree and 1-3 years of work experience in an academic environment; 3-5 years working in an IT environment; 3-5 years of experience writing code, scripting, and firm understanding of PowerShell; advanced knowledge of operating systems with the ability to understand how systems are inter-related; knowledge of networking with the ability to understand the basics to advanced troubleshooting in a real-time environment; ability to work unsupervised, thinking critically to perform job functions unassisted; project management skills with the ability, and knowledge to layout a project and see through completion with limited resources; skills in technical leadership, planning, organizing, and adapting within a multi-tasking environment; and ability to write code, scripts and working knowledge of Microsoft PowerShell.

The University of Tennessee at Chattanooga is in the heart of one of Tennessee’s largest and most dynamic cities. As a national model for metropolitan universities, UTC collaborates with its many regional partners to offer an experiential learning environment with outstanding teaching scholars in 128 undergraduate degree programs and 55 graduate programs—at both the master's and doctoral levels. UTC and Chattanooga—nationally recognized for its downtown redevelopment and wealth of outdoor recreation—are inextricably linked, and the University is central to the workforce and economic development efforts of the region and the state.

Colleges of Arts and Sciences; Business; Engineering and Computer Science; Health, Education and Professional Studies; and the Honors College are home to an array of award-winning programs from Nursing to Computer Science, Entrepreneurship to Veteran Student Support. Innovation is a strategic focus, and UTC research and development in smart city technology is an industry leader. UTC is the first and only university in the country with access to a managed, commercial quantum computing network, and we are introducing an artificial intelligence initiative involving entities across campus and engaging partners throughout the region. 

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