TANF/SNAP Data Manager

Job Requisition ID: 45034 

Opening Date: March 27, 2025

Closing Date/Time: 04/09/2025​

Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: Health and Human Services 
Bilingual Option: None 
Salary: Anticipated Salary $7,966-$11,759/month ($95,592-$141,108/year)
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 1
Plan/BU: RC063

 

 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  45034

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
 

 

Position Overview

Under direction, serves as Workforce Development Data Systems and Referrals Manager; assists with technical conceptualizing, designing, and refining of Workforce Development program projects, including, but not limited to, SNAP and TANF programs to promote employability and self-sufficiency. Travels in the performance of duties. This position serves under the administrative direction of the Associate Director, and Bureau Chief, focused on utilizing data and data systems to improve service delivery, data tracking, data integrity, efficient data flow, and reporting statewide. This position requires highly technical experience, strong management and communication, systems analysis background, and stakeholder engagement. This unique opportunity offers an exceptional benefit package to include health insurance, including vision and dental, deferred compensation, life insurance and retirement. If you desire to become a valued member of a hard-working and respected team and up for a challenge or a change in your career, please take this opportunity to apply for this rewarding and gratifying position.

Essential Functions

• Serves as the Workforce Development Data Systems and Referrals Manager. 

• Prepares decision memoranda to recommend approval or denial of initiatives related to client service delivery and data tracking to the Bureau Chief and leadership in the Division.

• Serves as a working supervisor.

• Coordinates the collaboration of Department, state and local agency, service provider, private-sector and community organization representatives in the development, planning, implementation, refinement, and monitoring of workforce development programs [e.g. TANF, SNAP, WIOA] programs to ensure delivery of services. 

• Monitors, implements, directs, and maintains projects, initiatives, and demonstrations, supervises data collection, directs problem resolution reviews, and monitors project operations, services provided and project outcomes.

• Designs and implements plans to monitor and measure success of this project.

• Executes special assignments made by the Associate Director including public appearances representing the Assistant Director and other administrative staff, conference attendance, public presentations and preparation of briefings, reports, summaries, issue papers, memoranda, handouts, and charts. 

• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

 

 

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college with course work in a social or human services field.

• Requires three (3) years progressively responsible administrative experience in a health or human services organization.

Preferred Qualifications

• Three (3) years’ professional experience in managing and optimizing data platforms, especially those related to case management, employment, and training, and/or workforce development programs.

• Three (3) years’ professional experience interpreting and implementing federal and state regulations related to data and compliance of employment and training programs.

• Three (3) years of professional supervisory experience managing personnel, training, and building staff capacity, assigning work, providing guidance to subordinates, recommending and/or implementing counseling and/or discipline in accordance with collective bargaining agreements, training staff and approving time off.

• Three (3) years’ professional experience in analyzing administrative problems, data analysis, and reporting to identify trends and generate action plans for process improvement at the internal and external level.

• Three (3) years’ professional experience working with client referrals and case management public assistance eligibility systems including, but not limited to, Integrated Eligibility Systems (IES), ISETS and WVS.

• Three (3) years of professional experience exercising judgement and discretion in developing, implementing, and interpreting client data, policies, procedures, and protocols for a public or private public-serving organization.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.

• Requires advanced proficiency in Microsoft Office Suite.

• Requires advanced proficiency in data and client referral systems.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

 

Work Hours: Monday-Friday, 8:30am-5pm; 1-hour unpaid lunch

Work Location: 401 S Clinton St, Chicago, Illinois, 60607

Division of Family and Community Services

Data Systems & Referrals Manager

Data Systems & Referrals Unit

Chicago/Cook County

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Leadership & Management; Social Services

 

About the Agency: The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

• 3 Paid Personal Business Days annually

• 12 Paid Sick Days annually (Sick days carry over from year to year)

• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

  • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

• 13 Paid Holidays annually, 14 on even numbered years

• Flexible Work Schedules (when available dependent upon position)

• 12 Weeks Paid Parental Leave

• Deferred Compensation Program - A supplemental retirement plan

• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

• Federal Public Service Loan Forgiveness Program eligibility

• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans

• 5% Salary Differential for Bilingual Positions

• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com