VP, Value Stream Lead – Experience Enablement

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$191,000.00 - $307,900.00

Target Openings

1

What Is the Opportunity?

Travelers is seeking a visionary leader to spearhead the transformation of digital experiences for our customers, agents, and employees. This role involves leading initiatives that enhance and innovate digital platforms and experiences.

Key Responsibilities:
Platform Management: Oversee Travelers’ internet and intranet platforms, including web content management and experimentation solutions. Drive improvements and innovations in these areas.

Digital Experience Transformation: Lead the transformation of digital experiences across various platforms, ensuring alignment with strategic goals and enhancing user engagement.

Stakeholder Management: Manage all technical solutions supporting marketing, communications and advertising/branding initiatives and ensure effective communication and engagement with key stakeholders.

Agent Lifecycle Management: Develop and implement strategies for agent lifecycle management, focusing on optimizing processes and innovating agent experiences.

Technical Design Platforms: Lead the development and management of a reusable technical design solution, enabling the creation of a unified and positive experiences for Travelers customers by delivering well-crafted patterns supported by technology.

This pivotal position offers the opportunity to shape and optimize enterprise digital capabilities and drive strategic initiatives that align with Travelers' overarching goals. As a high-impact leader, you will leverage your technical expertise and leadership acumen to collaborate across functions, ensuring the Value Stream is effectively defined, mapped, and continuously improved.

If you are passionate about digital innovation and possess a strong ability to lead strategic decisions, we invite you to be at the forefront of our digital transformation journey, creating lasting value for our stakeholders and advancing Travelers mission.

What Will You Do?

• Develop and implement a comprehensive technology experience enablement strategy that aligns with the company’s overall business goals across multiple business units.

• Collaborate with Enterprise Architecture on the development and communication of a comprehensive technology strategy, which focuses on solution architecture and roadmap execution to identify and prioritize opportunities to improve technology user experience, with an emphasis on employee, agent, and customer-facing technology systems.

• Stay abreast of industry trends and best practices in technology experience management and apply AI solutions where it makes sense to significantly improve business outcomes (e.g., within the agent lifecycle management, underwriting portals, and integrations to sales/service platforms space).

• Lead and oversee multiple technology initiatives in parallel within a complex and matrixed Experience Enablement Value Stream, ensuring alignment with business outcomes by working closely with UX/UI designers, product managers, and other stakeholders across communications, marketing, advertising, and branding.

• Partner with cross-functional leaders to define, plan, and deliver impactful technical solutions, focusing on application portfolio modernization and rationalization to reduce spending on obsolete technologies, prioritizing and re-directing funding to strategic platforms and initiatives.

• Manage a talented and engaged team across a large portfolio of deliverables, driving experimentation and performance measurement to refine future capabilities and adjust roadmaps putting an emphasis on engineering excellence to implement technology processes and procedures to ensure that technology services are delivered effectively and efficiently.

• Streamline technology operations and improve technology backlogs, balancing quality, cost, and timelines while adhering to standards and addressing risks. Implement agile key performance indicators related to suboptimal technology deliverables and take action to address any issues or areas of improvements.

• Innovate solutions internally and externally, benchmarking industry standards to maintain competitive technical knowledge.

• Allocate technical resources effectively, including vendor management and offshore strategies.

• Facilitate multi-team collaboration, removing obstacles and resolving conflicts to enhance team performance.

• Build strong relationships across Value Streams and business areas, influencing executive leadership.

What Will Our Ideal Candidate Have?

• 15+ years of leadership experience in leading, mentoring leaders and managing large teams up to 200+ internal and external technology resources.

• Extensive expertise in digital experiences, including Marketing Tech, Access and Identity, Agency Lifecycle Management, Digital Brand, and Employee Experience.

• Expert knowledge in leveraging AI and ML technologies developing machine learning models, defining, and designing required data integrations, and ensuring model adherence to legal and compliance requirements.

• Proficiency in User Experience and AWS for cloud journey, simplification, and modernization.

• Proficiency in Salesforce sales and services processes and integrations; knowledge of underwriting platforms used by agents and underwriters (e.g., Guidewire a plus).

• Effective communication skills to update business and technology executives while developing and maintaining strong relationships with key stakeholders.

• Strong technical skills paired with a strategic mindset.

• Proven analytical skills; adept at making data-driven decisions.

• In-depth knowledge of the business, with the ability to forge partnerships, consult on priorities, and optimize solutions aligned with business goals.

Job Specific Technical Skills & Competencies:

• Technical Platform Development: Build platforms for technology teams to create products and enhance customer experiences.

• Business & Technical Strategy: Lead technology strategy with deep knowledge of customer and agent insurance operations.

• Influence & Leadership: Empower team members. Influence leaders across all levels and functions with a client-focused approach.

• Collaboration & Consensus: Excel in cross-functional environments, unite diverse perspectives, and drive consensus.

• Product & Agile Mindset: Define product value propositions aligned with Value Stream goals, and drive team success through Agile values and methodologies.

• Communication & Change Management: Tailor communication for diverse audiences, lead inclusively, manage conflict, and mitigate risks effectively.

• Continuous Improvement: Commit to ongoing learning and team development, encouraging innovation and growth.

• Strategic Decision-Making: Navigate ambiguity, unite diverse perspectives for decision-making, and connect the dots for long-term vision.

What is a Must Have?

• Eight years of relevant technology experience.

• Five years of people leadership/ management experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.