Data Operations - Counterparty Management Team - Team Lead

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Position Purpose 

The successful candidate will be part of the Data Ops Counterparty Management Team whose responsibility will be to manage all aspects for currently supported reconciliations commencing with ensuring all counterparty account requirements are addressed, sourcing data, inclusive of rec and statements, and addressing daily production support issues.

 The supervisor will lead a team that require a comprehensive understanding of the fundamentals of data processing and reconciliation (trades, cash and positions) processes with prime brokers and counterparties.

The successful candidate will have the ability to follow manage work processes and interact with high profile clients and brokers/counterparties. He/she must have an in-depth understanding of complex financial instruments.

As a Team Lead / Supervisor of the team, they are responsible to manage all aspects of automating and processing, via currently supported interfaces, the load of broker/counterparty activity/ position related data into Citco’s downstream reconciliation tools.  The Team Leader / Supervisor is expected to be able to manage the team with the resolution of data issues based on an comprehensive understanding of the overall data flow.

The Team Leader will be responsible for requesting and following up on all data requests between parties, and insuring that all needed information is obtained on a timely basis. He or she will be responsible to self manage their workload, meet and report on deadlines to managers, and provide feedback to other departments on availability for the purpose of managing internal and external expectations around world. 

As new reconciliations are made available this team will manage roll out to all existing and new clients. The Team Leader will be expected to exhibit leadership and give guidance to more junior members of the team.  This position will entail supporting all reconciliation systems.

The position will require the ability to effectively building and maintain strong working relationships between CFS and Prime Brokers, Counterparties and Banks.

Main Job Functions/Responsibilities

Supporting Reconciliations

• Collectively, the team is responsible for ensuring that data/file / statements delivery is established and is flowing as expected when new interfaces are implemented or new clients go live.
• Based on requests from Internal Operations and Integration Staff, manage onboarding onto the reconciliation tools.
• Work collaboratively to establish expected delivery dates, and effectively manage expectations with internal operations staff. 
• Work collaboratively with the Data Management team to effectively hand off data files and statements that require monitoring for all reconciliation tools. This should include transferring knowledge of all auxiliary processes that require monitoring to ensure data successfully interfaces to the reconciliation tools e.g. replication.
• Escalation point for all reconciliation issues where data content discrepancies are encountered. Assist when external interaction is necessary.

Working with Counterparties

• Liaise with brokers/counterparties where data (on files or statements) delivered is not accurate or incomplete. Where necessary undertaking small mapping tweaks to address reconciliation data issues.
• Proactively work with brokers to obtain new files / statements according to new Industry standard and requirements.
• Work with counterparties to ensure we are using the best files /statements per instrument type and broker platform.
• Maintain documentation on what is learned from the brokers in terms of their platforms, the best files per instrument type, and key contacts at the brokers.
• Set up and co-ordinate monthly meetings with operational teams at the Brokers, or any other data providers the reconciliation team interacts with. Meetings would include discussing open issues, challenges and broker metrics. Drive improvements in broker data feeds including timing improvements.

Tools

• Point person for testing development items for reconciliation tools after IT signoff for production release.
• Participate in POCs to evaluate improvements to reconciliation tools.

Management

• Responsible for preparing staff mid and end of year reviews.  They would also be responsible for identifying training opportunities for staff.
• Responsible for tracking identified team KPIs, taking remediation action where issues and trends present themselves.
• Ensure team deliverables meet necessary quality criteria and internal operations SLAs 
• Assist Interface Solutions Manager in design and implementation of work-flow processes and improvements.
• Assist Interface Solutions Manager in allocation of work to staff.
• Leads by example, is a good role model and positively influences team to achieve a high quality standard of work

About You:

• Degree qualified in an IT/Business related discipline
• Bachelor degree in accounting, finance, economics, computer science, or relevant field;
• 3 - 5 Years in Financial Services with an exposure to Business Analysis experience required.
• Ideal candidate has a strong understanding of financial products and strategies that a hedge fund might use. Ability to give guidance and lead more junior members of the reconciliation team. Strong written and verbal communication skills, including confidence in managing upward/downward communication channels.
• Good problem solving skills. Candidates are required to research problems reported by operations teams to determine if an actual problem exists or if additional training is required. When actual problem exists, they need to recommend a workaround until an actual fix to the problem is implemented.
• Ability to explain technical concepts to users in terms that can be easily understood.
• Experience working with data files is a must.
• General knowledge of databases and ETL or experience using SQL and/or Visual Basic is desired.
• Hedge fund operations experience, preferably with cash, notional and OTE reconciliation experience.
• Financial product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.