Data Analyst

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale.  Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.  Interested to find out more about us?  Check out:  www.cyara.com
Want to know what it’s really like to join Cyara?  Check out this link to meet some real Cyarans and read about their individual career journey with us:  https://cyara.com/employee-profiles/
Cyara’s Values: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 
Cyara’s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 
We are looking for a Data Analyst to support our Sales and Value Engineering teams by extracting, analyzing, and interpreting data related to customer usage, value realization, and engagement trends. This role will translate complex datasets into clear, actionable insights, enabling sales and value engineers to better understand customer behaviour, identify opportunities, and optimize strategies for growth. 
The ideal candidate is highly analytical, detail-oriented, and comfortable working with large datasets, visualization tools, and cross-functional teams to deliver impactful business intelligence. 

Key Responsibilities

• Extract, clean, and analyze customer usage and engagement data to provide meaningful insights to sales and value engineering teams. 
• Develop dashboards, reports, and data visualizations to track customer value trends and key performance indicators (KPIs). 
• Collaborate with sales, customer success, and value engineers to identify patterns that drive customer adoption and revenue growth. 
• Support predictive modeling and data-driven forecasting to optimize customer engagement strategies. 
• Present findings in a clear and digestible manner, making data accessible for non-technical stakeholders. 
• Assist in identifyingdata gaps and inconsistencies, working to improve data collection processes. 
• Work closely with data engineering and business intelligence teams to ensure the accuracy and reliability of data sources. 
• Provide recommendations for data-driven decision-making, helping sales teams tailor their approach to customer needs. 

Experience & Qualifications

• 4+ years of experience in data analysis, business intelligence, or a related field. 
• Experience in a SaaS organization with a strong understanding of subscription-based business models and customer lifecycle metrics. 
• Strong proficiency in SQL for querying and data extraction, manipulation, and analysis . 
• Experience with data visualization tools (e.g., Tableau, Power BI, Looker). 
• Familiarity with Python, R, or other statistical programming languages is a plus. 
• Understanding of CRM systems (Salesforce preferred) and customer analytics. 
• Excellent problem-solving skills with the ability to translate data into actionable insights. 
• Strong communication and storytelling skills, with experience presenting to non-technical stakeholders. 

Why you should join us: At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. 
Interested? Know someone who might be? Apply online now. 
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. 
Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid