Lead Assistant Manager-Healthcare Operations Management-Clinical Data Management & Operations

1. Ensure compliance to client and organizational policies and procedures in respect of reporting
2. Maintain and develop the processes to ensure optimum automation of reports
3. Liaison effectively with leadership team, proving to be an effective and dependable support mechanism
4. Develop and implement an internal audit process which regularly monitors the accuracy and hygiene of the learner and course data, and which reports regularly to senior managers
5. Responsible for financial management – including revenue recognition, budgeting, forecasting, contract profit & loss management
6. Analyzing data and deriving meaningful results for the use of management in decision-making
7. Preparation, submission and presentation of various reports for the processes on agreed service level metrics with client
8. Understanding the contract clauses, deliverable and timelines related to client invoicing
9. Manage and deliver timely and reliable information in accordance with agreed plans and schedules, including reports from across all corporate systems
10. To work proactively with colleagues across the team taking the initiative to resolve issues
11. Prepare variance analysis report and evaluate financial performance by comparing & analyzing actual results with budgets & forecast
12. Should show sufficient flexibility and urgency to handle pressure in a cross-cultural environment

• Diploma after Matric
• Previous international Voice experience
• Good Computer navigation skills
• Should be familiar with MS Office 
• Possesses necessary knowledge of business concepts to effectively perform the job
• Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. 
• Commits to achieving specific objectives and takes ownership for accomplishing them.
• Responsible for handling high volumes of transactions.
• Effectively balances quality, timeliness and productivity standards
• Self-discipline
• Result orientation 
• Adaptability 
• Listening and comprehension skills 
• Questioning and Reasoning Skills
• Customer Service focus and telephone etiquette
• Ability to multi task, prioritize and manage daily work activities

Technical Skills

1. Programming Languages: Proficiency in languages like SQL, Python, and Java.
2. Database Management: Knowledge of database systems and data warehousing techniques.
3. Network Infrastructure: Understanding of network components and IT hardware.

Project Management

1. Planning and Organizing: Ability to plan, organize, and manage complex projects.
2. Resource Allocation: Efficiently allocating resources and managing budgets.

Analytical and Problem-Solving Skills

1. Data Analysis: Strong analytical skills to interpret data and make informed decisions.

Communication and Leadership

1. Communication: Excellent verbal and written communication skills to interact with team members and stakeholders.

Adaptability and Strategic Thinking

1. Adaptability: Flexibility to adapt to new technologies and changing business needs.