Senior Process Manager

The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

Senior Process Manger Roles and responsibilities:

• Understand business problem and requirements by building domain knowledge and translate to logical analytics problem.
• Conceptualize and design innovative solution by applying design-thinking concepts.
• Identify the right algorithms, tech stack, sample outputs required to efficiently address the end need.
• Prototype and experiment the solution to successfully demonstrate the value.
• Execute the conceptualized solution as per plan by following project management guidelines.
• Present the results to internal and client stakeholder in an easy to understand manner with great story telling, story boarding, insights and visualization.
• Help build overall digital analytics capability for eClerx through support in client delivery, pilots, pre sales pitches, product development and practice development.

Technical and Functional Skills:

• Bachelor Degree in Computer Science with 7 to 10 years of experience in Data Analytics.
• Strong knowledge of Statistics, Data Analysis & Hypothesis testing along with Business Analytics background to support consulting assignments.
• Visualization and story-telling using Power BI, PowerPoint.
• Data wrangling using Python, SQL.
• Documentation using Word/ PowerPoint.
• Working knowledge of Excel, Pivot Tables, Formulas is must have.
• Good to have skills - Data Science/ RPA/ Automation using VBA, Excel macros.
• Exposure to Machine Learning algorithms is an added advantage.

At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value