Data Excellence Manager (Data Quality)

Primary DetailsTime Type: Full time

Worker Type: Employee

Data Quality Manager

Permanent (Hybrid)

London or Leeds

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The opportunity

We're hiring Data Quality Manager to join our Data Excellence team on a full time, permanent basis in either Leeds or London location. In this role, you'll help focus on resolving complex and persisting legacy data issues which are risky and expensive to work around (usually via adjustments).

Your new role

You'll drive data excellence across all business functions and systems, ensuring data accuracy, completeness, consistency, and reliability. This role leads the implementation of a fast-response, cost-effective data quality framework while acting as the central coordination point for data governance.

Collaborating with Data Owners and Stewards, the Data Quality Manager will monitor KPIs for continuous data improvement, ensuring timeliness, validity, and uniqueness across the organization. Key focus areas include data profiling, cleansing, enrichment, harmonization, and seamless data integration to elevate overall data stewardship.

Main Responsibilities:

• Lead the team on the implementation, maintenance, enhancement and adoption of Ataccama, a cloud-based data quality platform

• Lead the design and oversee development of the Data Excellence dashboard; presenting information about Data Quality results and issue management, DQ Exception Reports, Data Governance, Solvency II, User Defined Applications & Data Waivers

• Lead alignment of data adjustments forums into Data Excellence framework and lead these activities going forward

• Improve governance of Exception Reporting across the organisation, including the migration of Data Flux reports into Ataccama.

• Engage Data Owners and Stewards community and other IT and business stakeholders to define business impact of poor data quality in terms of cost, revenue and risk implications.

• Monitor compliance with data quality targets and escalate non-compliance to EO Data Council.

• Establish clear accountability and roles and responsibility for key teams involved in data quality management across the organisation.

• Manage and enhance the relationships between the cross functional data quality teams and key business stakeholders to ensure data quality governance is compliant with Solvency II requirements and best practice.

• Drive root cause analysis on complex data quality issues to provide recommendation for remediation and identify quick wins.

• Develop and manage data quality remediation activities resulting from data quality rules.

• Lead development and execution of the DQ strategy and operating model.

• Provide leadership and direction to the QBE governance of data.

• Develop and support various working groups to support implementation and rollout of relevant data management capabilities.

About you

We're looking for an experienced Data Manager to join an Agile organisation where you'll be responsible for developing a data quality strategy and embedding data capabilities for your team. Your strong foundation in data, communication skills and ability to engage and work with stakeholders will ensure success in this role.

Other skills you'll need:

• Have experience in leading data quality programmes and driving transformation through effective change management practices to ensure the organisational maturity of data literacy and data quality management and best practices.

• Knowledge of best industry practices and Data Management Body of Knowledge (DMBOK)

• Ability to communicate to and influence stakeholders, both technical and non-technical across different business areas and levels within the organisation

• Knowledge of Ataccama, or other DQ software 

• Data profiling to identify data quality issues 

• Experience of data analysis, data cleansing routines and root-cause analysis 

• Data quality management processes 

• Business requirements definitions and management 

• Risk management 

• People management

Why QBE? At My Best 

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/). 

#LI-Hybrid

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include:

5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada 

Employer of the Year 2022 Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.  

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report (Link).

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. 

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. 

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. 

We believe this is our moment – what if it was yours too? 

Your career at QBE — let’s make it happen! 

To find out more about why you should work for QBE, visit our careers website.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. 

Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process.

APPLY NOW and let’s make it happen! 

Skills:

Analytical Thinking, Business Management, Change Management, Critical Thinking, Customer Service, Data Quality Assessments, Financial Products, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Risk Management, Sourcing Analytics, Stakeholder Management, Waterfall Model

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.