Data Quality Assurance Analyst

Job Description:

Essential Job Responsibilities 

• Data Quality and Hygiene 

• Clean and validate Salesforce data by removing duplicates, correcting errors, and ensuring completeness. 

• Enforce data entry standards, including naming conventions and formatting rules. 

• Monitoring and Auditing 

• Conduct routine data integrity audits and monitor changes to detect unauthorized modifications. 

• Manage duplicate identification and merging processes. 

• Governance and Compliance 

• Implement and enforce data governance policies. 

• Ensure compliance with regulations like GDPR and CCPA. 

• Collaboration and Training 

• Work with sales, marketing, and customer success teams to address data issues. 

• Train Salesforce users on best practices for data entry and maintenance. 

• Automation and Tools Management  

• Use tools like RingLead and Data Loader to streamline data cleaning. 

• Create automated workflows and validation rules to improve data accuracy. 

• Performance Tracking  

• Track KPIs like data accuracy, duplicate rates, and completeness. 

• Report recurring issues and recommend long-term solutions. 

• Proactive Data Management 

• Enhance data quality with third-party enrichment and lifecycle updates. 

• Ensure alignment of account and lead data with territory structures. 

• Testing and Quality Assurance 

• Test data workflows, integrations, and system updates for accuracy. 

• Validate data exchange between Salesforce and other systems. 

Knowledge, Skills, and Abilities 

• Strong knowledge of CRM systems, particularly Salesforce, with the ability to integrate external data for seamless reporting and analysis. 

• Exceptional analytical skills with the ability to interpret complex data sets and provide strategic recommendations. 

• Ability to manage multiple tasks simultaneously, driving them to successful completion with minimal oversight. 

• Excellent communication skills, with the ability to clearly articulate complex concepts to both technical and non-technical audiences. 

• High degree of precision and attention to detail in all work. 

• Ability to work autonomously in a fast-paced environment, adapting to changing priorities and deadlines. 

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.