Lead Agent Integration Engineer (f/m/d)*

YOUR MISSION:

As a Lead Agent Integration Engineer (f/m/d), you will drive architectural excellence, lead critical engineering initiatives, and enhance the scalability and security of our Agent Integration Engineering (AIE) ecosystem. You will play a key role in mentoring and coaching engineers while shaping the future of our platform through innovation and best practices.

IN THIS ROLE YOU WILL:

• Lead infrastructure improvements and optimize engineering architecture
• Develop new features and functionality for a scalable and robust AIE ecosystem
• Align with Engineering Leads across departments on key migrations and security initiatives
• Drive tech debt reduction and enforce engineering best practices in testing, monitoring, and observability
• Act as a mentor and coach, supporting the growth of less experienced engineers
• Conduct pair programming and code reviews to maintain technical excellence
• Establish and maintain clear architectural documentation and guidelines
• Facilitate the productization of existing workarounds to enhance the AIE ecosystem

Our Tech stack:

Backend: TypeScript, Python, Node.js, API Gateway
Infrastructure: Terraform, Azure, Kubernetes, CI/CD Pipelines
Databases: CosmosDB, PostgreSQL
Monitoring & Observability: Prometheus, Grafana, OpenTelemetry
AI & Data: LLMs, Prompt Engineering, Data ETL Pipelines

WHAT YOU BRING TO THE TABLE:

• 5+ years of experience in backend engineering, with a strong focus on architecture and infrastructure
• Expert-level proficiency in Terraform & Infrastructure-as-Code
• Strong experience with Azure services, cloud deployment, and infrastructure management
• Advanced TypeScript and API design expertise, including versioning and security best practices
• Proven track record of leading engineering initiatives and mentoring teams

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Founder interview

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.