Senior Systems Engineer - AI Solutions

Job Description

Join the team redefining how the world experiences design.

Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time-consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work
Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. This role is encouraged to be on a hybrid setup so we've created an environment that truly empowers you to thrive.

What you’d be doing in this role
In this role, you’ll be the technical backbone of Canva’s internal AI platforms — proactively leading system architecture, integration, and innovation across tools like ChatGPT Enterprise, Claude, Gemini and Glean. You’ll partner deeply with business stakeholders to turn complex challenges into AI-driven solutions that unlock real impact. From mentoring teammates to owning custom builds, you’ll be the go-to expert helping us deliver scalable, secure, and meaningful AI experiences to every Canvanaut, at the right time, in the right way.

At the moment, this role is focused on:

• Leading the design, build and implementation of automation and AI-driven solutions to solve meaningful business challenges
• Owning the system architecture and administration of Canva’s internal AI platforms, including advanced configuration and integrations
• Troubleshooting complex issues and managing vendor relationships to ensure a seamless user experience
• Serving as a subject matter expert for one or more AI platforms, driving internal enablement and knowledge sharing
• Identifying performance and infrastructure improvements to ensure reliability and scalability
• Partnering with business analysts, legal, security and privacy teams to drive compliant, user-centred AI adoption
• Contributing to team capability through mentoring, documentation and sprint processes
• Staying ahead of the curve on AI developments, evaluating new features and industry trends to inform roadmap planning

You’re probably a match if:

• You’ve delivered impactful AI or automation solutions that reduce manual effort and streamline processes
• You bring strong system design, integration and troubleshooting experience across complex tech environments
• You have excellent communication skills and can translate technical depth into clarity for diverse audiences
• You take ownership, work autonomously, and thrive in high-trust, collaborative environments
• You’re motivated by mentoring and sharing your expertise to lift the team
• You’re across security, compliance and governance considerations in enterprise environments
• You stay curious — always learning, experimenting and finding smarter ways to solve problems
• Bonus: You’ve got a background in software development and are eager to build at the edge of what’s possible

About the team
The Internal AI Solutions team sits within the Technology Experience group in our IT Supergroup. Our mission is to enable every Canvanaut to harness the full potential of AI tools, and we do this by supporting and evolving our internal AI assistant platforms like Glean, ChatGPT Enterprise, Claude and Gemini. It’s a highly collaborative and rapidly growing team where every day presents opportunities to shape how AI is adopted across Canva.

What’s in it for you?
Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:

• Equity packages – we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and support you personally

Check out lifeatcanva.com for more info.

Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above – we still want to hear from you!
Please note that interviews are conducted virtually.