Head of Agent Architect Design

YOUR MISSION:

As Head Agent Architecture US you will work hand-in-glove with the U.S. CX team to spearhead and oversee Agent Architects in their implementation. You will also lay the foundation for prompt engineering, with industry best practices, provide expertise in simulations and evaluations, along with agent architecture and workflows. You should have a clear interest in prompt engineering and agents and keep up with the latest in AI.

 

WHAT YOU BRING TO THE TABLE:

• Ideally 3 years of experience in a leadership role, demonstrating a track record of effectively leading and guiding prompt engineering teams.
• Deep experience in conversation design, with a demonstrated ability to create engaging and intuitive conversational experiences, reflecting a deep understanding of user needs and behaviors.
• Proven experience with Conversation Design Software as a Service (SaaS) products is required, including a comprehensive understanding of their features, capabilities, and application in creating effective conversational experiences.
• Experience working with Enterprise-level customers, requiring strong project management skills, and managing competing demands in a dynamic environment.
• Strong knowledge of REST APIs, tool invocations, and the integration of external knowledge sources, with an understanding of how APIs enhance agent functionality and performance.  
• Expertise in Retrieval-Augmented Generation (RAG) and best practices for prompting, including optimizing prompts to leverage RAG effectively for accurate and contextually relevant responses.  
• A proactive awareness of the latest advancements in AI and prompt engineering, with a passion for staying at the forefront of industry trends, tools, and techniques.
• Fluency in English is essential, with a demonstrated ability to communicate clearly and effectively. Spanish is a plus. 

IN THIS ROLE: 

• Foster Growth and Talent Development: Coach and support Agent Architects in prompt engineering, facilitating knowledge sharing, personal development, and professional advancement, and ensure the growth of your team members in a nurturing environment.
• Problem-Solving Leadership: Assist Agent Architects in navigating project challenges, collaboratively finding technical solutions within and across teams. 
• Promote Seamless Collaboration: Work closely with our Customer Experience, Agent Integration Engineers, and Customer Success teams to promote smooth service delivery.
• Establish Knowledge Exchange Pods: Set up best-in-class knowledge exchange pods to ensure the team operates to the highest standards of prompt engineering and agent architecture, while managing project expectations and stakeholders

 

WHATS IN IT FOR YOU:

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
• Competitive compensation and equity package.
• Flexible working hours, unlimited PTO, and travel opportunities.
• Access to a training and development budget for continuous professional growth.
• ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
• Regular team events, game nights, and other social activities.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days

 

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Founder interview

 

Salary Range$165,000—$200,000 USD

 

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.