Software Engineer III, Full Stack, Guided Support Experience

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree.
• 2 years of experience with data structures or algorithms in an academic or industry setting.
• 2 years of experience with full stack development, with the back-end such as Java, Python, GO, or C++ codebases, and front-end including JavaScript or TypeScript, HTML, CSS.

Preferred qualifications:

• Master's degree or PhD in Computer Science or a related technical field.
• 2 years of experience with performance, systems data analysis, visualization tools, or debugging.
• Experience in code and system health, diagnosis and resolution, and software test engineering.
• Experience in developing accessible technologies.
• Experience with Generative AI or Machine Learning (ML) platforms and with engineering and optimization.

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

The Guided Support Experience (GSE) team sits within gUP Engineering, and is responsible for verticalizing the Guided Support Experience in the Google Help Center. GSE is the generative conversational support solution across consumer product portfolio such as Google Play, Pixel, and Workspace. The GSE team works with partners and other stakeholders in a cross-functional structure, focusing on customizing GSE to the needs of Product Verticals (PVs).

In this role, you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions.In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Responsibilities

• Write product or system development code, and contribute towards improving code health, data hygiene, and overall system reliability.
• Analyze user behavior and adapt the GSE platform to support different product verticals and deliver a high-quality product that drives engagement.
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.