Data Analyst (Tech Support)

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

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Job Title:                         DATA ANALYST

Department:                 Customer Success

Location:                        Bangalore

Employment Type:     Full-Time

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Job Summary:

We are seeking a Data Analyst to join our Support team. The ideal candidate will be responsible for analyzing support data, developing automation solutions, and optimizing workflows to enhance the efficiency of our technical support operations. This role requires a combination of data analytics, automation, and problem-solving skills to improve customer support processes and drive informed decision-making.

Key Responsibilities:

• Automation & Process Optimization:
  • Design, develop, and maintain automation tools, scripts, and workflows to streamline repetitive support tasks.
  • Automate processes such as data collection, ticket categorization, issue resolution, and reporting.
  • Propose and implement automation strategies to improve response times and support efficiency.
• Data Analysis & Reporting:
  • Collect, clean, and analyze support-related data to identify trends, bottlenecks, and areas for improvement.
  • Generate insights and reports for stakeholders to support business decisions.
  • Handle ad-hoc data requests, including retrieval, analysis, and custom reporting.
• Technical Support & Integration:
  • Develop dashboards and monitoring tools to provide real-time visibility into support operations.
  • Troubleshoot and resolve complex technical issues using automation and data-driven insights.
  • Work with APIs (e.g., REST) to integrate data across systems such as Salesforce, Jira, and internal tools.
• Documentation & Collaboration:
  • Maintain comprehensive documentation for automation workflows, data models, and dashboards.
  • Collaborate with support engineers, product teams, and customer success managers to align on process improvements.

Technical Skills:

• Strong SQL skills for database querying and management.
• Proficiency in Python and Bash scripting for automation.
• Hands-on experience with APIs (REST) and data integration techniques.
• Knowledge of UNIX/Linux commands and shell scripting.
• Experience with Jira for issue tracking and reporting.
• Familiarity with Salesforce for CRM and support case management.
• Exposure to DevOps tools like Git for version control.
• Experience with cloud platforms (AWS preferred) is a plus.

Soft Skills:

• Strong problem-solving and analytical skills to identify and resolve complex issues effectively.
• Excellent communication and collaboration abilities to work seamlessly with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced, dynamic environment and perform under high-pressure situations.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 3+ years of experience in software development, automation engineering, or a similar role.
• Proven experience in automating support processes and workflows.

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We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If there is a match between your experiences/skills and the Company's needs, we will contact you directly.

Netradyne is an equal-opportunity employer.

Applicants only - Recruiting agencies do not contact.

Recruitment Fraud Alert!

There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@netradyne.com’ or ‘@us-greenhouse-mail.io’.

Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.