Data Analyst (A3), Ecommerce - Ocado Solutions

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Ecommerce Analyst (A3) | Ocado Solutions | Hatfield | Hybrid (2 days office) 

About us:

“We are on a mission to transform the future of grocery retail through sustained technology innovation.”

Ocado Group is putting the world’s retailers online using the cloud, robotics, AI, and IoT. We develop the innovative software and hardware systems that power Ocado.com, the world’s largest online-only grocery retailer as well as the global ‘Ocado Smart Platform’. With everything from websites to fully autonomous warehouses that we design in-house, our employees need to be specialists in a wide range of technologies to help drive our business. We architect and build groundbreaking, game-changing technology solutions.  

About the team: This role sits within Ocado’s Solutions division. Supporting our partners around the world in a consistent way is essential to maintaining long-term relationships and ensuring our commercial success. The Solutions teams provide all of our Ocado Smart Platform (OSP) partners with wide-ranging remote and local support, enabling them to deliver on their retail customer promises every day.

The mission of the Solutions Analytics team is to “Provide the insight, advice, and services to help our partners and prospects succeed and grow with OSP.”

About the role: As a Senior Data Analyst, you will lead projects using ecommerce, marketing, and customer data to identify efficiency gains and growth opportunities across our OSP partners' businesses. Your insights will directly influence multi-million-pound decisions, improve customer experiences, and contribute to Ocado’s mission of transforming grocery retail.

You’ll work with large datasets and advanced tools, lead high-impact projects, mentor junior analysts, and play a key role in shaping analytics solutions that drive partner success globally. Projects may include:

• Leading investigations into trends and patterns in partners’ ecommerce and marketing performance, and presenting findings back to partners.
• Collaborating with cross-functional teams to identify opportunities for partner growth — including leveraging OSP ecommerce features, improving customer acquisition, increasing average order frequency (AOF) and value (AOV), and reducing churn.
• Working with partners to ensure effective use of customer data for marketing and ecommerce reporting, including lifetime value (LTV) and cohort analysis.
• Partnering with Ocado Solutions and Technology to identify and close gaps in data feeds and ecommerce data layers.
• Creating compelling dashboards and reports that present insights in actionable, user-friendly formats.
• Contributing to team processes, project management, and mentoring junior analysts to foster a collaborative, innovative environment.

What we’re looking for: Essential skills and experience:

• Extensive experience with data analysis and visualisation tools (e.g. SQL, Excel/Google Sheets, VBA/AppScript, Data Studio/Tableau/Looker, Google Analytics/Adobe Analytics).
• Proven experience leading projects in the marketing/ecommerce sector, with a strong understanding of customer lifetime metrics, cohort modelling, and performance marketing reporting.
• Ability to quantify the incremental uplift of partners’ marketing campaigns.
• Strong communication and presentation skills, with the ability to engage both technical and non-technical senior stakeholders.
• A problem-solving mindset and the ability to analyse and resolve complex issues.
• Experience mentoring junior team members and leading projects independently.

Desirable skills:

• Proficiency in Python and Google Colab for advanced data processing.
• Experience with process mining technologies such as Celonis.
• Familiarity with AI-driven analytics and predictive modelling.
• Background in online grocery, retail, or logistics analytics.
• Willingness to travel internationally to meet OSP partners.

What do I get in return:

• 30 Day ‘work from anywhere’ policy + 
• Remote working for the month of August
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Private Medical Insurance
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Opportunity to participate in Share save and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees
• Income Protection(can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)

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